INAP Operational Transparency
All Systems Operational

About This Site

The network and cloud service status information on this site currently applies to the following INAP data centers (formerly SingleHop Data Centers): CHI-3, PHX-1, NYC-1, AMS-1, CT-1. Additional INAP services and data centers will be added soon. Click subscribe above for automatic network status and operational updates.

Cloud Services Operational
LEAP3 ? Operational
SingleHop API ? Operational
AI Infrastructure ? Operational
CHI-3 Veeam Cloud Connect ? Operational
PHX-1 Veeam Cloud Connect ? Operational
CHI-3 Zerto DRaaS Operational
PHX-1 Zerto DRaaS Operational
NYC-1 Zerto DRaaS Operational
Data Centers - Network and Power Uptime Operational
CHI-3 ? Operational
PHX-1 ? Operational
NYC-1 ? Operational
AMS-1 ? Operational
CT-1 ? Operational
NYJ-4 Operational
LON-8 ? Operational
Virtual Private Cloud Infrastructure Operational
CHI-3 Virtual Private Cloud Operational
PHX-1 Virtual Private Cloud Operational
NYC-1 Virtual Private Cloud Operational
Public Cloud Infrastructure Operational
CHI-3 Public Cloud Operational
AMS-1 Public Cloud Operational
PHX-1 Public Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Feb 28, 10:30 CST
Scheduled - We will be upgrading our Veeam Cloud Connect clusters (in both Chicago and Phoenix) to the newly released Veeam 10 version. You can find the release notes for this version here: https://www.veeam.com/veeam_backup_10_0_whats_new_wn.pdf

In order to maintain compatibility with our provider cluster, please do not upgrade your local Veeam server until the V10 upgrade to VCC is completed. Note that Veeam 10 is backwards compatible with 9.5, so upgrading your local machine is not required if you wish to keep it on an older version. However, we do recommend you upgrade as soon as possible.

If you have any questions regarding this upgrade please don't hesitate to reach out to our Support team.

Thanks!
Feb 28, 10:08 CST
Past Incidents
Feb 28, 2020

No incidents reported today.

Feb 27, 2020

No incidents reported.

Feb 26, 2020
Resolved - This incident has been resolved.
Feb 26, 08:14 CST
Identified - We are continuing to work with our provider to restore connectivity as quickly as possible.
Feb 25, 14:44 CST
Investigating - We're currently experiencing a fiber backbone outage between our Chicago and Amsterdam data centers. This is interrupting private network connectivity between Chicago/Phoenix to Amsterdam. We're currently engaged with our provider and will provide more detail as it becomes available.
Feb 25, 12:35 CST
Completed - The scheduled maintenance has been completed.
Feb 26, 05:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 02:01 CST
Scheduled - During this event, software updates will be applied to our CRM platform. As a result, tickets and potentially other components may be unavailable via the LEAP3 portal and Dropzone API while the work is performed.

Customer servers and cloud infrastructure will not be impacted by this event. If you do require assistance during this period, we highly encourage you to contact our technical support staff at 866-349-1027.
Feb 25, 21:11 CST
Feb 24, 2020
Completed - The scheduled maintenance has been completed.
Feb 24, 04:05 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 01:05 CST
Scheduled - During this event, software updates will be applied to our CRM platform. As a result, tickets and potentially other components may be unavailable via the LEAP3 portal and Dropzone API while the work is performed.

Customer servers and cloud infrastructure will not be impacted by this event. If you do require assistance during this period, we highly encourage you to contact our technical support staff at 866-349-1027.
Feb 24, 01:04 CST
Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020
Resolved - This incident has been resolved.
Feb 20, 22:05 CST
Monitoring - We have identified the source of the problem and can confirm that services were restored and are expected to be stable. The area of impact included portions of private network connectivity, as well as Internet availability to some Dedicated Private Cloud deployments. The impact occurred between 7:37pm and 7:42pm. We're continuing to closely monitor and ensure stability.
Feb 20, 20:31 CST
Investigating - We are investigating a potential issue on the Chicago Private Network.
Feb 20, 19:53 CST
Feb 19, 2020

No incidents reported.

Feb 18, 2020
Resolved - We verified connectivity to Private Network in the cabinet. This incident report will be closed. Please contact Technical Support if you are still experiencing any issues with Private Network in this cab.
Thank you
Feb 18, 14:09 CST
Update - We are continuing to monitor for any further issues.
Feb 18, 14:02 CST
Monitoring - We're currently analyzing a possible outage with Private Network for servers located in this cabinet. We will post more information regarding specifics and an Estimated Time to Repair (ETR) shortly.

Thank you for your patience in this matter.
Feb 18, 14:01 CST
Feb 17, 2020
Resolved - This incident has been resolved.
Feb 17, 16:42 CST
Monitoring - The root cause has been identified and remediated. All services should be fully functional at this time, though we are still monitoring the situation closely.
Feb 17, 13:24 CST
Investigating - We are currently analyzing possible connectivity issues affecting certain network infrastructure components in the CHI3 datacenter. We will post more information regarding specifics shortly.

Thank you for your patience in this matter.
Feb 17, 13:15 CST
Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.