INAP Operational Transparency
All Systems Operational

About This Site

The network and cloud service status information on this site currently applies to the following INAP data centers (formerly SingleHop Data Centers): CHI-3, PHX-1, NYC-1, AMS-1, CT-1. Additional INAP services and data centers will be added soon. Click subscribe above for automatic network status and operational updates.

Cloud Services Operational
LEAP3 ? Operational
SingleHop API ? Operational
AI Infrastructure ? Operational
CHI-3 Veeam Cloud Connect ? Operational
PHX-1 Veeam Cloud Connect ? Operational
CHI-3 Zerto DRaaS Operational
PHX-1 Zerto DRaaS Operational
NYC-1 Zerto DRaaS Operational
Data Centers - Network and Power Uptime Operational
CHI-3 ? Operational
PHX-1 ? Operational
NYC-1 ? Operational
AMS-1 ? Operational
NYJ-4 Operational
LON-8 ? Operational
Virtual Private Cloud Infrastructure Operational
CHI-3 Virtual Private Cloud Operational
PHX-1 Virtual Private Cloud Operational
NYC-1 Virtual Private Cloud Operational
Public Cloud Infrastructure Operational
CHI-3 Public Cloud Operational
AMS-1 Public Cloud Operational
PHX-1 Public Cloud Operational
Managed Storage (MH) Operational
Managed Storage - ACS ? Operational
Managed Storage - DAL006 ? Operational
Managed Storage - NYJ004 ? Operational
Managed Storage - SJE011 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CHI-3: Production SAN Storage Maintenance
Posted on Oct 27, 16:50 CDT
Devices involved: NYJ004 MANAGED STORAGE

Expected impact: none

Event Date: Thursday , NOV 5th , 2020, 10:00PM – 12:00PM CST Event Location: NYJ004 DC

INAP – Storage environment maintenance

Event: During the maintenance window INAP engineers will perform a planned capacity upgrade on the NYJ004 SAN production environment.

A storage controller failover event may be triggered as result, generating alarms regarding storage connectivity.

With any storage environment change there is a possibility of an unforeseen situation to arise, though every effort is being made to ensure this will be a non-impacting maintenance.
Posted on Oct 28, 15:20 CDT
Past Incidents
Oct 29, 2020
Completed - The scheduled maintenance has been completed.
Oct 29, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 20:00 CDT
Scheduled - vCloud Director in our Virtual Private Cloud platforms will be intermittently unavailable during this maintenance window. This is management plane only and production services will not be impacted.
Oct 26, 15:12 CDT
Oct 28, 2020
Oct 27, 2020

No incidents reported.

Oct 26, 2020
Completed - The scheduled maintenance has been completed.
Oct 26, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 19:00 CDT
Scheduled - vCloud Director in our Virtual Private Cloud platforms will be intermittently unavailable during this maintenance window. This is management plane only and production services will not be impacted.
Oct 23, 15:32 CDT
Oct 25, 2020
Oct 24, 2020

No incidents reported.

Oct 23, 2020
Completed - The scheduled maintenance has been completed.
Oct 23, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 22:00 CDT
Scheduled - Devices involved: CHI 3 NIMBLE N4 PROD storage
Amount of downtime: none
Event Date: Thursday , OCT 22-23rd , 2020, 10:00PM – 04:00AM CST Event Location: CHI-3
INAP – Storage environment upgrade. OS upgrade

Event Date: Thursday , OCT 22-23rd, 2020, 10:00PM – 04:00AM CST Event Location: CHI-3
Impact: No Downtime Expected

Event: During this maintenance archive storage SAN OS version will be upgraded.
With any storage environment change there is a possibility of an unforeseen situation to arise, though every effort is being made to ensure this will be a non-impacting maintenance.

You can stay updated throughout the window on our INAP Status website:

http://ot.inap.com/

Thank You,
INAP Technical Support Department
Oct 19, 10:48 CDT
Completed - The scheduled maintenance has been completed.
Oct 23, 02:18 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 00:01 CDT
Scheduled - Network Engineering will perform a routing engine replacement on a redundant service module router. While the unit is taken out of service, network switching and associated services will continue to operate nominally. No service impact is expected throughout the duration of this event.
Oct 22, 08:51 CDT
Oct 22, 2020
Oct 21, 2020

No incidents reported.

Oct 20, 2020
Postmortem - Read details
Oct 20, 19:42 CDT
Completed - 2nd maintenance for Compute VCSA6.5
Oct 20, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 20:01 CDT
Scheduled - Management services for CHI-3 Virtual Private Cloud will be intermittently unavailable during the maintenance window. Production and client systems will not be impacted and can be managed directly if needed during this time. If immediate technical assistance is needed during this maintenance, clients can reach our technical support team by phone at 866-512-5277.
Oct 12, 10:39 CDT
Resolved - This incident has been resolved.
Oct 20, 00:23 CDT
Investigating - We saw a possible outage with servers located in this cabinet. We will post more information regarding specifics shortly.

Thank you for your patience in this matter.
Oct 20, 00:15 CDT
Oct 19, 2020
Oct 18, 2020

No incidents reported.

Oct 17, 2020
Completed - The scheduled maintenance has been completed.
Oct 17, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 10:00 CDT
Scheduled - We will be performing database maintenance on our Chicago Cloud Connect cluster. During this time the cluster will be unavailable. Any jobs interrupted by this outage will automatically restart once the cluster is back online.
Oct 16, 15:11 CDT
Oct 16, 2020
Completed - The scheduled maintenance has been completed.
Oct 16, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 20:00 CDT
Scheduled - Management services for PHX-1 Virtual Private Cloud will be intermittently unavailable during the maintenance window. Production and client systems will not be impacted and can be managed directly if needed during this time. If immediate technical assistance is needed during this maintenance, clients can reach our technical support team by phone at 866-512-5277.
Oct 12, 10:38 CDT
Resolved - The Chicago VCC cluster is back online. If there are any issues connecting please contact our support team. Thank you.
Oct 16, 15:10 CDT
Identified - We are currently running into issues that have taken the cluster offline for an extended period of time. We expect this to be online shortly.
Oct 16, 14:49 CDT
Update - We are continuing to monitor for any further issues.
Oct 16, 08:30 CDT
Monitoring - Currently the VCC cluster is online, however we are monitoring the cluster for any ongoing performance issues. We will update this incident once we are confident the performance issues have been resolved. Thank you.
Oct 16, 08:21 CDT
Investigating - We are observing performance issues in the Chicago VCC cluster and will need to take this offline temporarily in order to investigate issues. This will only be effecting the Chicago cluster; Phoenix VCC will continue to operate without interruption. Thank you.
Oct 16, 07:39 CDT
Completed - The scheduled maintenance has been completed.
Oct 16, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 22:00 CDT
Scheduled - Devices involved: CHI 3 NIMBLE N3 PROD storage
Amount of downtime: none
Event Date: Thursday , OCT 15th-16th , 2020, 10:00PM – 04:00AM CST Event Location: CHI-3
INAP – Storage environment upgrade. OS upgrade

The following advisory is being sent to inform you of an upcoming change on the INAP Storage arrays

Event Date: Thursday , OCT 15th-16th , 2020, 10:00PM – 04:00AM CST Event Location: CHI-3
Impact: No Downtime Expected

Event: During this maintenance archive storage SAN OS version will be upgraded.
With any storage environment change there is a possibility of an unforeseen situation to arise, though every effort is being made to ensure this will be a non-impacting maintenance.

You can stay updated throughout the window on our INAP Status website:

http://ot.inap.com/
Oct 12, 17:23 CDT
Oct 15, 2020
Resolved - This incident has been resolved.
Oct 15, 15:44 CDT
Identified - We have identified issues that could result in degraded performance for some tenants. We are taking the Chicago Cloud Connect cluster offline for a short maintenance to ensure optimal performance throughout the cluster. This maintenance isn't expected to take more than 30 minutes. Thank you for your understanding.
Oct 15, 15:13 CDT
Resolved - This incident has been resolved.
Oct 15, 02:53 CDT
Monitoring - All servers and devices in the affected cabinet are once again fully powered. At this time we consider this issue resolved.
Oct 15, 02:51 CDT
Identified - We've identified the issue as a faulty power distribution unit in the affected cabinet. We are working to fix the problem.
Oct 15, 01:46 CDT
Investigating - We see an outage with servers located in this cabinet. We will post more information regarding specifics shortly.

Thank you for your patience in this matter.
Oct 15, 01:26 CDT