INAP Operational Transparency
All Systems Operational

About This Site

The network and cloud service status information on this site currently applies to the following INAP data centers (formerly SingleHop Data Centers): CHI-3, PHX-1, NYC-1, AMS-1, CT-1. Additional INAP services and data centers will be added soon. Click subscribe above for automatic network status and operational updates.

Cloud Services Operational
SingleHop API ? Operational
AI Infrastructure ? Operational
CHI-3 Veeam Cloud Connect ? Operational
PHX-1 Veeam Cloud Connect ? Operational
CHI-3 Zerto DRaaS Operational
PHX-1 Zerto DRaaS Operational
NYC-1 Zerto DRaaS Operational
Data Centers - Network and Power Uptime Operational
90 days ago
100.0 % uptime
Today
CHI-3 ? Operational
PHX-1 ? Operational
NYC-1 ? Operational
AMS-1 ? Operational
AMS-2 Operational
90 days ago
100.0 % uptime
Today
NYJ-4 Operational
LON-8 ? Operational
SEF-3 ? Operational
WDC-2 ? Operational
ACS - 250 Williams St. ? Operational
AMS004 - Luttenbergweg 4 ? Operational
BSN003 - 50 Inner Belt Rd. ? Operational
CHG - 350 E Cermak Rd. ? Operational
DAL006 - 1221 Coit Rd. ? Operational
FRA002 - Gutleutstrasse 310 ? Operational
HKG003 - 1 Wang Wo Tsai St ? Operational
LAX014 - 3690 Redondo Beach Ave. ? Operational
LON003 - 11 Hanbury Street ? Operational
MIA003 - 50 NE 9th St. ? Operational
NYJ004 - 1 Enterprise Ave. N. ? Operational
NYM007 - 111th 8th Ave ? Operational
PHX - 2500 West Frye Rd. ? Operational
PHX004 - 2121 South Price Rd. ? Operational
SEF - 140 4th Ave. ? Operational
SEF003 - 3355 S. 120th Pl. ? Operational
SFO002 - 365 Main St. ? Operational
SIN001 - 20 Ayer Rajah Crescent ? Operational
SJE - 11 Great Oaks Blvd. ? Operational
SJE011 - 2151 Mission College Blvd. ? Operational
SYD001 - 639 Gardeners Road ? Operational
WDC002 - 21711 Filigree Ct. ? Operational
Virtual Private Cloud Infrastructure Operational
CHI-3 Virtual Private Cloud Operational
PHX-1 Virtual Private Cloud Operational
NYC-1 Virtual Private Cloud Operational
Public Cloud Infrastructure Operational
CHI-3 Public Cloud Operational
AMS-1 Public Cloud Operational
PHX-1 Public Cloud Operational
Managed Storage (MH) Operational
Managed Storage - ACS ? Operational
Managed Storage - DAL006 ? Operational
Managed Storage - NYJ004 ? Operational
Managed Storage - SJE011 ? Operational
Bare Metal Services Operational
San Jose SJC01 Bare Metal Servers Operational
San Jose SJC01 Cloud Servers Operational
Dallas DA01 Bare Metal Servers Operational
Dallas DA01Cloud Servers Operational
New York NYJ001 Bare Metal Servers Operational
New York NYJ001 Cloud Servers Operational
Amsterdam AMS01 Bare Metal Servers Operational
Amsterdam AMS01 Cloud Servers Operational
Singapore SIN001 Bare Metal Servers Operational
Singapore SIN001 Cloud Servers Operational
Hong Kong HKG004 Bare Metal Servers Operational
Hong Kong HKG004 Cloud Servers Operational
INAP Customer Tools Operational
Ticketing systems Operational
Phone Support Operational
Customer portal Operational
INAP website ? Operational
Horizon Dashboard ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 26, 2022

No incidents reported today.

May 25, 2022

No incidents reported.

May 24, 2022

No incidents reported.

May 23, 2022
Completed - The scheduled maintenance has been completed.
May 23, 22:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 19:31 CDT
Scheduled - INAP will be conducting maintenance on the INblue customer portal to update various software systems. The customer portal will be inaccessible during the maintenance window. Support requests will continue to be available through phone and email.


Thank you,
INAP Support
1-877-843-4662

May 23, 12:06 CDT
May 22, 2022
Completed - The scheduled maintenance has been completed.
May 22, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 11:02 CDT
Scheduled - INAP will be conducting maintenance on the INblue customer portal to update various software systems. The customer portal will be inaccessible during the maintenance window. Support requests will continue to be available through phone and email.


Thank you,
INAP Support
1-877-843-4662

May 20, 09:23 CDT
Completed - The scheduled maintenance has been completed.
May 22, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 20:00 CDT
Scheduled - NSX upgrades for compliance and security. NSX edge devices will be rebooted resulting in 1-2 seconds of impacted networking for users with NSX edge devices only.
May 19, 12:18 CDT
May 21, 2022
May 20, 2022
Completed - The scheduled maintenance has been completed.
May 20, 22:31 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 19:31 CDT
Scheduled - INAP will be conducting maintenance on the INblue customer portal to update various software systems. The customer portal will be inaccessible during the maintenance window. Support requests will continue to be available through phone and email.


Thank you,
INAP Support
1-877-843-4662

May 20, 09:22 CDT
May 19, 2022
Completed - The scheduled maintenance has been completed.
May 19, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 13:01 CDT
Scheduled - We will be undergoing network maintenance during this window. This will only impact our PHX VCC cluster; the CHI VCC cluster will not be affected by this maintenance.
May 17, 13:22 CDT
Completed - The scheduled maintenance has been completed.
May 19, 02:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 00:00 CDT
Scheduled - This message is an advisory regarding an upcoming scheduled maintenance to be performed on the CHI-3 datacenter private network infrastructure.

Start Time: Thursday May 19, 2022, 00:00 CDT (UTC-5)

End Time: Thursday May 19, 2022, 02:00 CDT (UTC-5)

Event Location: CHI-3 data center

Impact: No impact to network or connectivity loss

Event description: Network Engineers will be performing a restart of software services on a core router to address a memory alarm. Client services are not expected to experience impact.

You can stay updated throughout the window on our INAP Status website:

https://ot.inap.com

Thank you,

INAP Technical Support

May 12, 14:37 CDT
May 18, 2022
Completed - The scheduled maintenance has been completed.
May 18, 21:29 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 21:00 CDT
Scheduled - During this maintenance INAP storage engineering will be upgrading DAL datacenter storage array capacity.

With any storage environment change there is a possibility of an unforeseen situation to arise, though every effort is being made to ensure this will be a non-impacting maintenance.

Should support be needed during this maintenance period please open a case with our Support Department or call our support line at 1-877-843-7627

May 17, 11:51 CDT
May 17, 2022
Completed - The scheduled maintenance has been completed.
May 17, 22:22 CDT
Verifying - Verification is currently underway for the maintenance items.
May 17, 22:10 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 21:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
May 12, 12:26 CDT
Scheduled - Event description: INAP engineers will update routing between the AMS2 (Amsterdam) and NYJ004 (New Jersey) Data Centers. Some packet loss and added latency may be observed as routes re-converge.

Start Time: Wednesday May 18, 2022, 02:00 UTC (CST Start Time: Tuesday, May 17, 2022, 21:00)
End Time: Wednesday May 18, 2022, 04:00 UTC (CST End Time: Tuesday, May 17, 2022, 23:00)

Event Locations: AMS2 & NYJ004 data centers

Impact: Packet loss and added latency

May 12, 12:25 CDT
May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022
Completed - The scheduled maintenance has been completed.
May 14, 22:23 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 18:23 CDT
Scheduled - NSX maintenance/upgrade is being performed. This requires VMs to be lived vmotioned across VPC nodes.
May 14, 18:22 CDT
May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.