INAP Operational Transparency
All Systems Operational

About This Site

The network and cloud service status information on this site currently applies to the following INAP data centers (formerly SingleHop Data Centers): CHI-3, PHX-1, NYC-1, AMS-1, CT-1. Additional INAP services and data centers will be added soon. Click subscribe above for automatic network status and operational updates.

Cloud Services Operational
SingleHop API ? Operational
AI Infrastructure ? Operational
CHI-3 Veeam Cloud Connect ? Operational
PHX-1 Veeam Cloud Connect ? Operational
CHI-3 Zerto DRaaS Operational
PHX-1 Zerto DRaaS Operational
NYC-1 Zerto DRaaS Operational
NYJ001 Operational
DA01 Operational
SJC01 Operational
AMS01 Operational
Data Centers - Network and Power Uptime Operational
CHI-3 ? Operational
PHX-1 ? Operational
NYC-1 ? Operational
AMS-1 ? Operational
AMS-2 Operational
NYJ-4 Operational
LON-8 ? Operational
SEF-3 ? Operational
WDC-2 ? Operational
SIN3 Operational
ACS - 250 Williams St. ? Operational
AMS004 - Luttenbergweg 4 ? Operational
BSN003 - 50 Inner Belt Rd. ? Operational
CHG - 350 E Cermak Rd. ? Operational
DAL006 - 1221 Coit Rd. ? Operational
FRA002 - Gutleutstrasse 310 ? Operational
HKG003 - 1 Wang Wo Tsai St ? Operational
LAX014 - 3690 Redondo Beach Ave. ? Operational
LON003 - 11 Hanbury Street ? Operational
MIA003 - 50 NE 9th St. ? Operational
NYJ004 - 1 Enterprise Ave. N. ? Operational
NYM007 - 111th 8th Ave ? Operational
PHX - 2500 West Frye Rd. ? Operational
PHX004 - 2121 South Price Rd. ? Operational
SEF - 140 4th Ave. ? Operational
SEF003 - 3355 S. 120th Pl. ? Operational
SFO002 - 365 Main St. ? Operational
SIN001 - 20 Ayer Rajah Crescent ? Operational
SJE - 11 Great Oaks Blvd. ? Operational
SJE011 - 2151 Mission College Blvd. ? Operational
SYD001 - 639 Gardeners Road ? Operational
WDC002 - 21711 Filigree Ct. ? Operational
DAL2 Operational
Virtual Private Cloud Infrastructure Operational
CHI-3 Virtual Private Cloud Operational
PHX-1 Virtual Private Cloud Operational
NYC-1 Virtual Private Cloud Operational
Public Cloud Infrastructure Operational
CHI-3 Public Cloud Operational
AMS-1 Public Cloud Operational
PHX-1 Public Cloud Operational
Managed Storage (MH) Operational
Managed Storage - ACS ? Operational
Managed Storage - DAL006 ? Operational
Managed Storage - NYJ004 ? Operational
Managed Storage - SJE011 ? Operational
Bare Metal Services Operational
San Jose SJC01 Bare Metal Servers Operational
San Jose SJC01 Cloud Servers Operational
Dallas DA01 Bare Metal Servers Operational
Dallas DA01Cloud Servers Operational
New York NYJ001 Bare Metal Servers Operational
New York NYJ001 Cloud Servers Operational
Amsterdam AMS01 Bare Metal Servers Operational
Amsterdam AMS01 Cloud Servers Operational
Singapore SIN001 Bare Metal Servers Operational
Singapore SIN001 Cloud Servers Operational
Hong Kong HKG004 Bare Metal Servers Operational
Hong Kong HKG004 Cloud Servers Operational
Amsterdam AMS2 Data Center Operational
INAP Customer Tools Operational
Ticketing systems Operational
Phone Support Operational
Customer portal Operational
INAP website ? Operational
Horizon Dashboard ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Platform Network Maintenance Dec 13, 2022 23:00 - Dec 14, 2022 01:00 CST
This message is an advisory regarding upcoming scheduled maintenance.

Start Time: Tuesday, Dec 13, 2022, 11:00 PM CST (UTC-6)
End Time: Wednesday, Dec 14, 2022, 01:00 AM CST (UTC-6)

Impact: Interruption to INAP INblue Portal and API

Event description: INAP engineers will perform preventative maintenance on network infrastructure which services the support platform. There will be no impact on client systems during this activity. The INblue Portal, API interfaces and managed monitoring services may be unavailable for up to 2 hours.

If you require technical assistance during this time, please contact our support department via phone at +1 (877)843-4662.

You can stay updated throughout the window on our INAP status website:

https://ot.inap.com

Thank you,

INAP Technical Support

Posted on Dec 07, 2022 - 17:55 CST
Past Incidents
Dec 9, 2022

No incidents reported today.

Dec 8, 2022
Completed - The scheduled maintenance has been completed.
Dec 8, 15:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 11:00 CST
Scheduled - This message is an advisory regarding an upcoming scheduled non-impacting maintenance to be performed in the Seattle data center network infrastructure.

Start Time: Thursday December 8, 2022, 09:00 PST (UTC-8)

End Time: Thursday December 8, 2022, 13:00 PST (UTC-8)

Event Location: Seattle data center

Impact: Brief periods of packet loss

Event description: INAP will replace a core-layer network switch in order to repair a hardware fault. Due to network redundancies already in place, no extended service impact is expected, though affected client servers may experience brief periods of packet loss.

You can stay updated throughout the window on our INAP Status website:

https://ot.inap.com

Dec 7, 17:24 CST
Completed - The scheduled maintenance has been completed.
Dec 8, 02:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 00:00 CST
Scheduled - This message is an advisory regarding an upcoming scheduled maintenance to be performed in the Chicago data center network infrastructure.

Start Time: Thursday Dec 8, 2022, 00:00 CST (UTC-6)

End Time: Thursday Dec 8, 2022, 02:00 CST (UTC-6)

Event Location: Chicago data center

Impact: None

Event description: INAP will replace a top-of-rack SAN switch in a single server cabinet in the Chicago data center. No impact is expected, though client servers in the affected cabinet will experience a loss of network-level redundancy for the duration of the maintenance.

You can stay updated throughout the window on our INAP Status website:

https://ot.inap.com

Thank you,

INAP Technical Support

Nov 29, 14:21 CST
Completed - The scheduled maintenance has been completed.
Dec 8, 02:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 00:00 CST
Scheduled - This message is an advisory regarding an upcoming scheduled maintenance to be performed in the San Jose data center network infrastructure.

Start Time: Wednesday December 7, 2022, 10:00 PM PST (UTC-8)

End Time: Thursday December 8, 2022, 00:00 AM PST (UTC-8)

Event Location: San Jose data center

Impact: 30 minutes

Event description: INAP will reboot a top-of-rack switch in a single server cabinet in the San Jose data center. Client servers in the affected cabinet will experience approximately 30 minutes loss of network connectivity during the maintenance.

You can stay updated throughout the window on our INAP Status website:

https://ot.inap.com

Thank you,

INAP Technical Support

Nov 16, 11:57 CST
Dec 7, 2022

No incidents reported.

Dec 6, 2022

No incidents reported.

Dec 5, 2022

No incidents reported.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022
Completed - [CANCELLED]
Nov 28, 20:40 CST
In progress - [CANCELLED] We will be rescheduling this maintenance and will notify you once we have a new date and time.
Thank you!

Nov 28, 20:39 CST
Update - [CANCELLED] We will be rescheduling this maintenance and will notify you once we have a new date and time.
Thank you!

Nov 28, 20:37 CST
Update - We will be rescheduling this maintenance and will notify you once we have a new date and time.
Thank you!

Nov 28, 20:31 CST
Scheduled - This message is an advisory regarding upcoming scheduled maintenance.

Start Time: Monday, Nov 28, 2022, 11:00 PM CST (UTC-6) End Time: Tuesday, Nov 29, 2022, 01:00 AM CST (UTC-6)

Impact: Interruption to INAP INblue Portal and API

Event description: INAP engineers will perform preventative maintenance on network infrastructure which services the support platform. There will be no impact on client systems during this activity. The INblue Portal, API interfaces and managed monitoring services may be unavailable for up to 2 hours.

If you require technical assistance during this time, please contact our support department via phone at +1 (877)843-4662.

You can stay updated throughout the window on our INAP status website: https://ot.inap.com

Thank you,

INAP Technical Support

Nov 28, 20:30 CST
Nov 27, 2022

No incidents reported.

Nov 26, 2022
Resolved - This incident has been resolved.
Nov 26, 02:34 CST
Identified - The issue has been identified and a fix is being implemented.
Nov 26, 01:40 CST
Investigating - INAP has identified a network outage affecting a single server cabinet (A05.R02.B06) in the Amsterdam data center. Engineers are working to replace the failed network device.
Nov 26, 01:40 CST
Resolved - This incident has been resolved.
Nov 26, 01:36 CST
Update - We are continuing to investigate this issue.
Nov 26, 01:36 CST
Investigating - This message is an advisory regarding an upcoming scheduled maintenance to be performed in the New Jersey data center network infrastructure.

Start Time: Tuesday November 22, 2022, 20:00 EST (UTC-5)
End Time: Wednesday November 23, 2022, 00:00 EST (UTC-5)
Event Location: New Jersey data center
Impact: Brief packet loss

Event description:
INAP will re-configure network inter-connects on a top-of-rack switch in a single server cabinet in the New Jersey data center. Due to network redundancies already in place, no extended service impact is expected, though affected client servers may experience brief periods of packet loss.

You can stay updated throughout the window on our INAP Status website:

https://ot.inap.com

Thank you,
INAP Technical Support

Nov 21, 15:53 CST
Nov 25, 2022

No incidents reported.