INAP Operational Transparency
All Systems Operational

About This Site

The network and cloud service status information on this site currently applies to the following INAP data centers (formerly SingleHop Data Centers): CHI-3, PHX-1, NYC-1, AMS-1, CT-1. Additional INAP services and data centers will be added soon. Click subscribe above for automatic network status and operational updates.

Cloud Services Operational
SingleHop API ? Operational
AI Infrastructure ? Operational
CHI-3 Veeam Cloud Connect ? Operational
PHX-1 Veeam Cloud Connect ? Operational
CHI-3 Zerto DRaaS Operational
PHX-1 Zerto DRaaS Operational
NYC-1 Zerto DRaaS Operational
NYJ001 Operational
DA01 Operational
SJC01 Operational
AMS01 Operational
Data Centers - Network and Power Uptime Operational
CHI-3 ? Operational
PHX-1 ? Operational
NYC-1 ? Operational
AMS-1 ? Operational
AMS-2 Operational
NYJ-4 Operational
LON-8 ? Operational
SEF-3 ? Operational
WDC-2 ? Operational
SIN3 Operational
ACS - 250 Williams St. ? Operational
AMS004 - Luttenbergweg 4 ? Operational
BSN003 - 50 Inner Belt Rd. ? Operational
CHG - 350 E Cermak Rd. ? Operational
DAL006 - 1221 Coit Rd. ? Operational
FRA002 - Gutleutstrasse 310 ? Operational
HKG003 - 1 Wang Wo Tsai St ? Operational
LAX014 - 3690 Redondo Beach Ave. ? Operational
LON003 - 11 Hanbury Street ? Operational
MIA003 - 50 NE 9th St. ? Operational
NYJ004 - 1 Enterprise Ave. N. ? Operational
NYM007 - 111th 8th Ave ? Operational
PHX - 2500 West Frye Rd. ? Operational
PHX004 - 2121 South Price Rd. ? Operational
SEF - 140 4th Ave. ? Operational
SEF003 - 3355 S. 120th Pl. ? Operational
SFO002 - 365 Main St. ? Operational
SIN001 - 20 Ayer Rajah Crescent ? Operational
SJE - 11 Great Oaks Blvd. ? Operational
SJE011 - 2151 Mission College Blvd. ? Operational
SYD001 - 639 Gardeners Road ? Operational
WDC002 - 21711 Filigree Ct. ? Operational
DAL2 Operational
Virtual Private Cloud Infrastructure Operational
CHI-3 Virtual Private Cloud Operational
PHX-1 Virtual Private Cloud Operational
NYC-1 Virtual Private Cloud Operational
Public Cloud Infrastructure Operational
CHI-3 Public Cloud Operational
AMS-1 Public Cloud Operational
PHX-1 Public Cloud Operational
Managed Storage (MH) Operational
Managed Storage - ACS ? Operational
Managed Storage - DAL006 ? Operational
Managed Storage - NYJ004 ? Operational
Managed Storage - SJE011 ? Operational
Bare Metal Services Operational
San Jose SJC01 Bare Metal Servers Operational
San Jose SJC01 Cloud Servers Operational
Dallas DA01 Bare Metal Servers Operational
Dallas DA01Cloud Servers Operational
New York NYJ001 Bare Metal Servers Operational
New York NYJ001 Cloud Servers Operational
Amsterdam AMS01 Bare Metal Servers Operational
Amsterdam AMS01 Cloud Servers Operational
Singapore SIN001 Bare Metal Servers Operational
Singapore SIN001 Cloud Servers Operational
Hong Kong HKG004 Bare Metal Servers Operational
Hong Kong HKG004 Cloud Servers Operational
Amsterdam AMS2 Data Center Operational
INAP Customer Tools Operational
Ticketing systems Operational
Phone Support Operational
Customer portal Operational
INAP website ? Operational
Horizon Dashboard ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
DAL2 Network Maintenance Aug 16, 22:00 - Aug 17, 02:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 11, 10:57 CDT
Scheduled - Notice Subject: DAL2 Network Maintenance


This message is an advisory regarding an upcoming scheduled maintenance to be performed in the DAL2 data center network infrastructure.


Start Time: Tuesday August 16, 2022, 22:00 CDT (UTC-5)

End Time: Wednesday August 17, 2022, 2:00 CDT (UTC-5)

Event Location: DAL2 data center

Impact: Loss of backend network connectivity


Event description: INAP engineers will replace a faulty cabinet top-of-rack switch. Client servers in the affected cabinet will experience a loss of backend network connectivity throughout the maintenance window. Frontend network connectivity will be unaffected.


You can stay updated throughout the window on our INAP Status website:

https://ot.inap.com



Thank you,

INAP Technical Support

Aug 16, 22:00 CDT
SIN3 Network Maintenance Aug 17, 10:00-14:00 CDT
This message is an advisory regarding an upcoming scheduled maintenance to be performed in the SIN3 data center network infrastructure.

Start Time: Wednesday August 17, 2022, 23:00 SGT (UTC+8)
End Time: Thursday August 18, 2022, 03:00 SGT (UTC+8)
Event Location: SIN3 data center
Impact: Brief packet loss

Event description: INAP engineers will re-configure several aggregation-layer network interconnects in order to enhance network-level resiliency. Affected client systems may experience brief periods of packet loss.

You can stay updated throughout the window on our INAP Status website:

https://ot.inap.com

Thank you,
INAP Technical Support

Posted on Aug 15, 10:53 CDT
NYJ004 Routing Update Aug 17, 23:00 - Aug 18, 03:00 CDT
This message is an advisory to inform you of an upcoming maintenance to be performed in the New Jersey (NYJ004) data center network infrastructure.

Start Time: Wednesday August 17, 2022, 22:00 EDT (UTC-4)
End Time: Wednesday August 18, 2022, 02:00 EDT (UTC-4)
Event Location: NYJ004 data center
Impact: Periods of latency & packet loss

Event description: INAP engineers will update routing at the Amsterdam (AMS2) data center. During this time, you may observe periods of additional latency or packet loss.

Posted on Aug 11, 10:50 CDT
Past Incidents
Aug 16, 2022

No incidents reported today.

Aug 15, 2022

No incidents reported.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022
Completed - The scheduled maintenance has been completed.
Aug 12, 14:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 10:00 CDT
Scheduled - This message is an advisory regarding an upcoming scheduled maintenance to be performed in the SIN3 data center network infrastructure.

Start Time: Friday August 12, 2022, 23:00 SGT (UTC+8)
End Time: Saturday August 13, 2022, 03:00 SGT (UTC+8)
Event Location: SIN3 data center
Impact: Brief packet loss

Event description: INAP engineers will re-configure several aggregation-layer network interconnects in order to enhance network-level resiliency. Affected client systems may experience brief periods of packet loss.

You can stay updated throughout the window on our INAP Status website:

https://ot.inap.com

Thank you,
INAP Technical Support

Aug 3, 08:10 CDT
Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022
Completed - The scheduled maintenance has been completed.
Aug 9, 18:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 16:00 CDT
Scheduled - Initial notice:

This message is an advisory regarding an upcoming scheduled maintenance to be performed in the AMS-1 data center network infrastructure.

Start Time: Monday August 9, 2022, 23:00 CEST (UTC+2)

End Time: Tuesday August 10, 2022, 01:00 CEST (UTC+2)

Event Location: AMS-1 data center

Impact: Brief packet loss

Event description: INAP will reboot an aggregation-layer network switch in order to repair a software fault. Due to network redundancies already in place, no extended service impact is expected, though affected client servers may experience brief periods of packet loss.

You can stay updated throughout the window on our INAP Status website:

https://ot.inap.com

Thank you,

INAP Technical Support

Aug 8, 13:36 CDT
Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022
Resolved - This incident has been resolved.
Aug 5, 01:57 CDT
Monitoring - One fiber path has been repaired and services to Chicago have been restored. Crews continue to work to restore redundancy, and our engineering teams are monitoring closely to ensure stability to the platform.
Aug 4, 21:45 CDT
Identified - Our network provider has identified a complex multiple-path fiber failure out of Franklin Park. Crews have been dispatched to several locations to continue troubleshooting and implement a fix to restore services ASAP. The current ETA is 1-2 hours for partial restoration of services.
Aug 4, 20:48 CDT
Investigating - We're currently investigating a full outage on our Chicago Cloud / Bare Metal platform. Engineers are investigating the cause.
Aug 4, 19:16 CDT
Aug 4, 2022
Completed - The scheduled maintenance has been completed.
Aug 4, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 22:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 3, 08:13 CDT
Scheduled - This message is an advisory regarding an upcoming scheduled maintenance to be performed in the DAL2 data center network infrastructure.

Start Time: Monday August 8, 2022, 22:00 CDT (UTC-5)
End Time: Tuesday August 9, 2022, 2:00 CDT (UTC-5)
Event Location: DAL2 data center
Impact: None expected

Event description: INAP engineers will perform hardware troubleshooting on a cabinet top-of-rack switch. No impact is expected, though servers in the affected cabinet will experience a loss of network-level redundancy throughout the maintenance.

You can stay updated throughout the window on our INAP Status website:

https://ot.inap.com

Thank you,
INAP Technical Support

Aug 8, 22:00 CDT
Aug 3, 2022
Completed - The scheduled maintenance has been completed.
Aug 3, 16:54 CDT
Verifying - Verification is currently underway for the maintenance items.
Aug 3, 16:27 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 15:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 1, 14:24 CDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 3, 17:00 CDT
Scheduled - We are sending this advisory to inform you of an upcoming maintenance to be performed in the AMS2 data center.

Start Time: Wednesday August 3, 2022, 22:00 CEST (UTC+2)
End Time: Thursday August 4, 2022, 00:00 CEST (UTC+2)
Event Location: AMS2 Data Center
Impact: Periods of latency & packet loss

Event description: INAP engineers will update routing at the Amsterdam (AMS2) data center. During this time, you may observe periods of additional latency or packet loss.

Aug 3, 13:29 CDT
Completed - The scheduled maintenance has been completed.
Aug 3, 00:26 CDT
Verifying - Verification is currently underway for the maintenance items.
Aug 2, 23:59 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 21:00 CDT
Scheduled - This message is an advisory to inform you of an upcoming maintenance to be performed in the New Jersey NYJ004 data center network infrastructure.



Start Time: Tuesday August 2, 2022, 22:00 EDT (UTC-4)

End Time: Wednesday August 3, 2022, 02:00 EDT (UTC-4)

Event Location: NYJ004 data center

Impact: Routing reconvergence & sub-optimal routing



Event description: INAP engineers will groom backbone circuits for the New Jersey NYJ004 data center. Customers may experience routing reconvergence and sub-optimal routing as this work proceeds.

Jul 20, 11:43 CDT
Aug 2, 2022