INAP Operational Transparency
All Systems Operational

About This Site

The network and cloud service status information on this site currently applies to the following INAP data centers (formerly SingleHop Data Centers): CHI-3, PHX-1, NYC-1, AMS-1, CT-1. Additional INAP services and data centers will be added soon. Click subscribe above for automatic network status and operational updates.

Cloud Services Operational
SingleHop API ? Operational
AI Infrastructure ? Operational
CHI-3 Veeam Cloud Connect ? Operational
PHX-1 Veeam Cloud Connect ? Operational
CHI-3 Zerto DRaaS Operational
PHX-1 Zerto DRaaS Operational
NYC-1 Zerto DRaaS Operational
NYJ001 Operational
DA01 Operational
SJC01 Operational
AMS01 Operational
Data Centers - Network and Power Uptime Operational
CHI-3 ? Operational
PHX-1 ? Operational
NYC-1 ? Operational
AMS-1 ? Operational
AMS-2 Operational
NYJ-4 Operational
LON-8 ? Operational
SEF-3 ? Operational
WDC-2 ? Operational
SIN3 Operational
ACS - 250 Williams St. ? Operational
AMS004 - Luttenbergweg 4 ? Operational
BSN003 - 50 Inner Belt Rd. ? Operational
CHG - 350 E Cermak Rd. ? Operational
DAL006 - 1221 Coit Rd. ? Operational
FRA002 - Gutleutstrasse 310 ? Operational
HKG003 - 1 Wang Wo Tsai St ? Operational
LAX014 - 3690 Redondo Beach Ave. ? Operational
LON003 - 11 Hanbury Street ? Operational
MIA003 - 50 NE 9th St. ? Operational
NYJ004 - 1 Enterprise Ave. N. ? Operational
NYM007 - 111th 8th Ave ? Operational
PHX - 2500 West Frye Rd. ? Operational
PHX004 - 2121 South Price Rd. ? Operational
SEF - 140 4th Ave. ? Operational
SEF003 - 3355 S. 120th Pl. ? Operational
SFO002 - 365 Main St. ? Operational
SIN001 - 20 Ayer Rajah Crescent ? Operational
SJE - 11 Great Oaks Blvd. ? Operational
SJE011 - 2151 Mission College Blvd. ? Operational
SYD001 - 639 Gardeners Road ? Operational
WDC002 - 21711 Filigree Ct. ? Operational
DAL2 Operational
Virtual Private Cloud Infrastructure Operational
CHI-3 Virtual Private Cloud Operational
PHX-1 Virtual Private Cloud Operational
NYC-1 Virtual Private Cloud Operational
Public Cloud Infrastructure Operational
CHI-3 Public Cloud Operational
AMS-1 Public Cloud Operational
PHX-1 Public Cloud Operational
Managed Storage (MH) Operational
Managed Storage - ACS ? Operational
Managed Storage - DAL006 ? Operational
Managed Storage - NYJ004 ? Operational
Managed Storage - SJE011 ? Operational
Bare Metal Services Operational
San Jose SJC01 Bare Metal Servers Operational
San Jose SJC01 Cloud Servers Operational
Dallas DA01 Bare Metal Servers Operational
Dallas DA01Cloud Servers Operational
New York NYJ001 Bare Metal Servers Operational
New York NYJ001 Cloud Servers Operational
Amsterdam AMS01 Bare Metal Servers Operational
Amsterdam AMS01 Cloud Servers Operational
Singapore SIN001 Bare Metal Servers Operational
Singapore SIN001 Cloud Servers Operational
Hong Kong HKG004 Bare Metal Servers Operational
Hong Kong HKG004 Cloud Servers Operational
Amsterdam AMS2 Data Center Operational
INAP Customer Tools Operational
Ticketing systems Operational
Phone Support Operational
Customer portal Operational
INAP website ? Operational
Horizon Dashboard ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 24, 2022

No incidents reported today.

Sep 23, 2022
Completed - The scheduled maintenance has been completed.
Sep 23, 01:35 CDT
Verifying - Verification is currently underway for the maintenance items.
Sep 23, 00:40 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 00:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 21, 22:04 CDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 10:49 CDT
Scheduled - This message is an advisory to inform you of an upcoming maintenance to be performed in the Dallas (DAL2, Santa Clara (SJC2), and New Jersey (NYJ004) data center network infrastructure.

Start Time: Thursday September 22, 2022, 22:00 PDT (UTC-7)
End Time: Friday September 23, 2022, 02:00 PDT (UTC-7)
Event Location: DAL2, NYJ004 & SJC2 data centers
Impact: Periods of latency & packet loss

INAP engineers will update access routers at the Santa Clara (SJC2) data center. Additionally, backbone routing between Dallas (DAL2), Santa Clara (SJC2), and New Jersey (NYJ004) data centers will be updated. During this time, you may observe periods of additional latency or packet loss.

Sep 15, 10:48 CDT
Sep 22, 2022
Resolved - This issue with Service Now has been resolved. If you have not received an update to a case you have in SNOW, please reply again to the case with your update. Our support team will be working on reaching out requesting updates where there hasn't been a response.

Sean Sardam
Senior Manager, Technical Support & Operations
O. 407-781-4942
C. 352-534-1867
E. ssardam@inap.com

This message is intended for the use of the intended recipient(s) and may contain confidential and privileged information.
Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.

Sep 22, 09:28 CDT
Update - We are continuing to investigate this issue.
Sep 22, 08:13 CDT
Investigating - We are currently investigating an issue with Service Now. Communication within cases is currently not working correctly. Our IT Team is investigating. In the meantime, for any new cases, incidents, updates, please contact Cloud Support by phone: 1 (877)843-4662. We will update this incident once new information becomes available.

Sean Sardam
Senior Manager, Technical Support & Operations
O. 407-781-4942
C. 352-534-1867
E. ssardam@inap.com

This message is intended for the use of the intended recipient(s) and may contain confidential and privileged information.
Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message

Sep 22, 08:07 CDT
Sep 21, 2022
Completed - The scheduled maintenance has been completed.
Sep 21, 01:28 CDT
Verifying - Verification is currently underway for the maintenance items.
Sep 21, 00:10 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 22:00 CDT
Scheduled - This message is an advisory to inform you of an upcoming maintenance to be performed in the Dallas (DAL2, Santa Clara (SJC2), and New Jersey (NYJ004) data center network infrastructure.

Start Time: Tuesday September 20, 2022, 22:00 CDT (UTC-5)
End Time: Wednesday September 21, 2022, 02:00 CDT (UTC-5)
Event Location: DAL2, NYJ004 & SJC2 data centers
Impact: Periods of latency & packet loss

Event description: INAP engineers will update access routers at the Dallas (DAL2) data center. Additionally, backbone routing between Dallas (DAL2), Santa Clara (SJC2), and New Jersey (NYJ004) data centers will be updated. During this time, you may observe periods of additional latency or packet loss.

Aug 24, 06:21 CDT
Sep 20, 2022
Completed - The scheduled maintenance has been completed.
Sep 20, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 23:00 CDT
Scheduled - This message is an advisory regarding upcoming scheduled maintenance.

Start Time: Monday, Sep 19, 2022, 11:00 PM CDT (UTC-5)
End Time: Tuesday, Sep 20, 2022, 01:00 AM CDT (UTC-5)

Event Location: Chicago Cloud Infrastructure

Impact: Up to 30 minutes of downtime

Event description: INAP engineers will reboot a colocation DIA handoff switch in the Chicago Cloud network to troubleshoot a software fault. Client colocation systems attached to this switch may experience up to 30 minutes of public network connectivity loss.

Sep 15, 07:45 CDT
Sep 19, 2022
Resolved - This incident has been resolved.
Sep 19, 08:53 CDT
Monitoring - Power has been restored. AMS should be operating within normal parameters at this time.
Sep 19, 03:16 CDT
Investigating - We are currently experiencing power issues at our Amsterdam location. A technician has been dispatched onsite to investigate the issue.

Additional updates will be provided as they become available. No ETR at this time.

Sep 19, 02:44 CDT
Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022

No incidents reported.

Sep 14, 2022

No incidents reported.

Sep 13, 2022

No incidents reported.

Sep 12, 2022

No incidents reported.

Sep 11, 2022

No incidents reported.

Sep 10, 2022

No incidents reported.