INAP Operational Transparency
All Systems Operational

About This Site

The network and cloud service status information on this site currently applies to the following INAP data centers (formerly SingleHop Data Centers): CHI-3, PHX-1, NYC-1, AMS-1, CT-1. Additional INAP services and data centers will be added soon. Click subscribe above for automatic network status and operational updates.

Cloud Services Operational
LEAP3 ? Operational
SingleHop API ? Operational
AI Infrastructure ? Operational
CHI-3 Veeam Cloud Connect ? Operational
PHX-1 Veeam Cloud Connect ? Operational
CHI-3 Zerto DRaaS Operational
PHX-1 Zerto DRaaS Operational
NYC-1 Zerto DRaaS Operational
Data Centers - Network and Power Uptime Operational
CHI-3 ? Operational
PHX-1 ? Operational
NYC-1 ? Operational
AMS-1 ? Operational
CT-1 ? Operational
NYJ-4 Operational
LON-8 ? Operational
Virtual Private Cloud Infrastructure Operational
CHI-3 Virtual Private Cloud Operational
PHX-1 Virtual Private Cloud Operational
NYC-1 Virtual Private Cloud Operational
Public Cloud Infrastructure Operational
CHI-3 Public Cloud Operational
AMS-1 Public Cloud Operational
PHX-1 Public Cloud Operational
Miscellaneous Systems Operational
Phone System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 23, 2020

No incidents reported today.

Jan 22, 2020

No incidents reported.

Jan 21, 2020
Completed - The scheduled maintenance has been completed.
Jan 21, 22:05 CST
Scheduled - We are sending this advisory to inform you of an upcoming maintenance to be performed in the Chicago Data Center.

Event Date(s): Thursday January 23rd, 2020 from 11:00pm until 11:59pm CST (UTC-6)

Event Location: Chicago data center

Impact: Up to 20 minutes public network connectivity loss

Event: Engineers will be conducting corrective maintenance on a public network top of rack switch in cabinet CR130.101.12.23. Servers in this cabinet will experience up to 20 minutes public network connectivity loss. Private network connectivity will be unaffected.
Jan 15, 21:30 CST
Completed - The scheduled maintenance has been completed.
Jan 21, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 20:00 CST
Scheduled - On Tuesday, January 21 we will be performing planned maintenance on the vCloud Director database, which controls our VPC environment. During this time vCloud Director may be unavailable.
Jan 16, 10:05 CST
Jan 20, 2020

No incidents reported.

Jan 19, 2020
Resolved - The B side of the PDU in the Chicago cabinet cr130.101.6.17 has been replaced successfully. The attached servers and devices are back online at this time. Please contact support if you have any questions.
Jan 19, 14:47 CST
Identified - The B side of a PDU in the Chicago cabinet cr130.101.6.17 is being replaced at this time. This is an unexpected / unscheduled maintenance and will affect only a few customers. Please contact support if you have any questions.
Jan 19, 14:26 CST
Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020
Completed - The scheduled maintenance has been completed.
Jan 10, 03:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 01:30 CST
Scheduled - During this event, software updates will be applied to our CRM platform. As a result, tickets and potentially other components may be unavailable via the LEAP3 portal and Dropzone API while the work is performed.

Customer servers and cloud infrastructure will not be impacted by this event. If you do require assistance during this period, we highly encourage you to contact our technical support staff at 866-349-1027.
Jan 9, 14:53 CST
Jan 9, 2020

No incidents reported.