INAP Operational Transparency
Update - There have been no further incidents since the last update. We are continuing to monitor the situation closely. Please reach out to INAP support with any questions or concerns.
Jun 18, 14:46 CDT
Update - We are continuing to monitor for any further issues.
Jun 17, 20:41 CDT
Update - At 19:06 CDT and 19:20 CDT INAP detected further DDoS activity in the Chicago market. Extended impact was mitigated. Some customers may have seen periods of latency, packet loss and time-outs during the events. INAP engineers are continuing to monitor the situation closely.
Jun 17, 19:50 CDT
Update - INAP engineering teams have deployed additional layers of protection to the Chicago network. There have been no further incidents since the last update. We are continuing to monitor the situation closely. Please reach out to INAP support with any questions or concerns.
Jun 17, 15:43 CDT
Update - Hello the last incident event was mitigated at 10:44 CDT. There is no current customer impact. Senior Network teams are actively working on a long term solution. Please reach out to INAP support with any questions or concerns.
Jun 17, 12:39 CDT
Update - We are currently mitigating another attack. All Engineering teams are engaged as well as senior teams to resolve the current threats. Customers may see periods of latency, packet loss and time-outs during the event. Please reach out to INAP support with any questions or concerns. We appreciate your patience and understanding.
Jun 17, 10:08 CDT
Update - The additional attacks have been isolated, we are continuing to monitor the situation closely. Please reach out to INAP support with any questions or concerns. We appreciate your patience and understanding.
Jun 17, 02:22 CDT
Update - We are currently mitigating several attacks. All Engineering teams are engaged as well as senior teams to resolve the current threats. Customers may see periods of latency, packet loss and time-outs during the event.
Jun 17, 00:31 CDT
Update - At 21:45 CDT a DDoS was mitigated in the Chicago market. Customers may have seen periods of latency, packet loss and time-outs during the event.
Jun 16, 22:43 CDT
Update - We are continuing to monitor the situation closely. Please reach out to INAP support with any questions or concerns. We appreciate your patience and understanding.
Jun 16, 16:24 CDT
Update - At 12:37 CDT another DDoS was mitigated in the Chicago market. Customers may have seen periods of latency, packet loss and time-outs during the event.
Jun 16, 12:59 CDT
Update - Several attacks were mitigated throughout the night. Customers may have seen periods of latency, packet loss and time-outs during the events. We are continuing to monitor the situation closely. The last event was at 03:46 CDT. Please reach out to INAP support with any questions or concerns.
Jun 16, 08:14 CDT
Monitoring - There was another incident at 19:36 CDT that was resolved at 19:59 CDT. We are continuing to monitor the situation in the Chicago market and have deployed additional measures to mitigate attacks. Please reach out to INAP support with any questions or concerns. We appreciate your patience and understanding.
Jun 15, 20:40 CDT
Update - The INAP NOC and Senior Network Engineers are currently engaged mitigating a large DDoS impacting multiple customers out of the Chicago Market. Some early mitigation steps were successful, but had to be adjusted as the attack changed. Therefore customers may have seen periods of resolution before losing connection again. We are still working on mitigating the new attacks coming in and we will continue to post updates once we have more information. We appreciate your patience and understanding.
Jun 15, 16:09 CDT
Identified - The engineering team has identified an incident causing a several-minute period of network impact to the Chicago data center. We are currently working to validate stability.
Jun 15, 14:10 CDT

About This Site

The network and cloud service status information on this site currently applies to the following INAP data centers (formerly SingleHop Data Centers): CHI-3, PHX-1, NYC-1, AMS-1, CT-1. Additional INAP services and data centers will be added soon. Click subscribe above for automatic network status and operational updates.

Cloud Services Operational
LEAP3 ? Operational
SingleHop API ? Operational
AI Infrastructure ? Operational
CHI-3 Veeam Cloud Connect ? Operational
PHX-1 Veeam Cloud Connect ? Operational
CHI-3 Zerto DRaaS Operational
PHX-1 Zerto DRaaS Operational
NYC-1 Zerto DRaaS Operational
Data Centers - Network and Power Uptime Operational
CHI-3 ? Operational
PHX-1 ? Operational
NYC-1 ? Operational
AMS-1 ? Operational
NYJ-4 Operational
LON-8 ? Operational
SEF-3 ? Operational
WDC-2 ? Operational
Virtual Private Cloud Infrastructure Operational
CHI-3 Virtual Private Cloud Operational
PHX-1 Virtual Private Cloud Operational
NYC-1 Virtual Private Cloud Operational
Public Cloud Infrastructure Operational
CHI-3 Public Cloud Operational
AMS-1 Public Cloud Operational
PHX-1 Public Cloud Operational
Managed Storage (MH) Operational
Managed Storage - ACS ? Operational
Managed Storage - DAL006 ? Operational
Managed Storage - NYJ004 ? Operational
Managed Storage - SJE011 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Beginning at 10 AM Central, Friday 6/25, we will be performing server maintenance that will periodically cause Zerto and VPC management interfaces to be unavailable. Backend processes such as DR replication and virtual machines will continue to run normally during this process. We expect this maintenance to take up to 4 hours.
Posted on Jun 21, 21:56 CDT
Past Incidents
Jun 24, 2021

No incidents reported today.

Jun 23, 2021

No incidents reported.

Jun 22, 2021
Resolved - Our upstream provider has successfully repaired the affected fiber. We have confirmed that the circuit is restored and working as expected.
Jun 22, 13:55 CDT
Identified - At approximately 1:05am EST, the INAP NOC received alerts advising that there was a network disturbance in the NYM/NYJ markets. We have been working with one of our upstream providers and they have investigated this network event between Secaucus NJ and New York Metro. Our upstream provider has identified a fiber cut and is currently working to get the fiber repaired. We will provide further updates as they become available.
Jun 22, 07:46 CDT
Jun 21, 2021

No incidents reported.

Jun 20, 2021

No incidents reported.

Jun 19, 2021
Completed - This maintenance has been completed
Jun 19, 15:22 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 12:00 CDT
Scheduled - Impact: No Downtime Expected.

Event Date: Saturday June 18, 2021, 12:00PM – 4:00PM CST Event Location: CHI-3

Event Description: INAP – SAN Storage All-Flash array capacity increase

Event: During this maintenance INAP storage engineering will be adding additional capacity to our All-Flash array. There is no impact expected to client operations while this maintenance is performed.

With any storage environment change there is a possibility of an unforeseen situation to arise, though every effort is being made to ensure this will be a non-impacting maintenance.

Should support be needed during this maintenance period please oepn a case with our Support Department or call our support line at 1-877-843-7627
Jun 19, 11:45 CDT
Jun 18, 2021

Unresolved incident: Chicago - Network Interruption.

Jun 17, 2021
Jun 16, 2021
Jun 15, 2021
Resolved - This incident has been resolved.
Jun 15, 01:19 CDT
Update - We are continuing to monitor for any further issues.
Jun 14, 22:59 CDT
Update - We are continuing to monitor for any further issues.
Jun 14, 22:58 CDT
Monitoring - We have observed several short instances of connectivity interruption to the Chicago Cloud infrastructure. We have identified the source and are monitoring for stability.
Jun 14, 18:55 CDT
Jun 14, 2021
Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.