INAP Operational Transparency
All Systems Operational

About This Site

The network and cloud service status information on this site currently applies to the following INAP data centers (formerly SingleHop Data Centers): CHI-3, PHX-1, NYC-1, AMS-1, CT-1. Additional INAP services and data centers will be added soon. Click subscribe above for automatic network status and operational updates.

Cloud Services Operational
LEAP3 ? Operational
SingleHop API ? Operational
AI Infrastructure ? Operational
CHI-3 Veeam Cloud Connect ? Operational
PHX-1 Veeam Cloud Connect ? Operational
CHI-3 Zerto DRaaS Operational
PHX-1 Zerto DRaaS Operational
NYC-1 Zerto DRaaS Operational
Data Centers - Network and Power Uptime Operational
CHI-3 ? Operational
PHX-1 ? Operational
NYC-1 ? Operational
AMS-1 ? Operational
CT-1 ? Operational
NYJ-4 Operational
LON-8 ? Operational
Virtual Private Cloud Infrastructure Operational
CHI-3 Virtual Private Cloud Operational
PHX-1 Virtual Private Cloud Operational
NYC-1 Virtual Private Cloud Operational
Public Cloud Infrastructure Operational
CHI-3 Public Cloud Operational
AMS-1 Public Cloud Operational
PHX-1 Public Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Non-Impacting Storage Switch Replacement Aug 12, 21:00 - Aug 13, 00:00 CDT
Engineers will perform non-impacting network maintenance on the storage switch devices in several server cabinets. No service impact is expected, though network-level redundancy will be reduced during this maintenance window for client servers attached to the affected switch devices.
Posted on Aug 3, 10:50 CDT
Past Incidents
Aug 10, 2020

No incidents reported today.

Aug 9, 2020

No incidents reported.

Aug 8, 2020
Resolved - We are not seeing any issues and at this time we consider this issue resolved.
Aug 8, 07:55 CDT
Monitoring - All servers and devices in the affected cabinet are once again fully up. We will be monitoring the device further. At this time, we consider this issue resolved.
Aug 8, 07:46 CDT
Investigating - We saw a possible outage with servers located in this cabinet. We will post more information regarding specifics shortly.

Thank you for your patience in this matter.
Aug 8, 07:37 CDT
Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020
Resolved - This incident has been resolved.
Jul 28, 13:17 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 27, 16:18 CDT
Investigating - We are looking into issues with the Veeam Cloud Connect service in Chicago. Currently you may experience connectivity issues.
Jul 27, 15:51 CDT
Completed - The scheduled maintenance has been completed.
Jul 28, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 02:00 CDT
Scheduled - During this event, software updates will be applied to our CRM platform. As a result, tickets and potentially other components may be unavailable via the LEAP3 portal and Dropzone API while the work is performed.

Customer servers and cloud infrastructure will not be impacted by this event. If you do require assistance during this period, we highly encourage you to contact our technical support staff at 866-349-1027.
Jul 27, 15:36 CDT
Jul 27, 2020
Completed - The updates are now complete and services are back online. If you have any issues please first attempt to re-scan the repository from your end, and restart your jobs. If issues persist please don't hesitate to reach out to our support team.
Jul 27, 14:38 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 13:00 CDT
Scheduled - We will be performing updates of the Veeam Cloud Connect infrastructure in both our Chicago and Phoenix datacenters. During this period VCC services will be inaccessible.
Jul 21, 08:46 CDT