INAP Operational Transparency
All Systems Operational

About This Site

The network and cloud service status information on this site currently applies to the following INAP data centers (formerly SingleHop Data Centers): CHI-3, PHX-1, NYC-1, AMS-1, CT-1. Additional INAP services and data centers will be added soon. Click subscribe above for automatic network status and operational updates.

Cloud Services Operational
LEAP3 ? Operational
SingleHop API ? Operational
AI Infrastructure ? Operational
CHI-3 Veeam Cloud Connect ? Operational
PHX-1 Veeam Cloud Connect ? Operational
CHI-3 Zerto DRaaS Operational
PHX-1 Zerto DRaaS Operational
NYC-1 Zerto DRaaS Operational
Data Centers - Network and Power Uptime Operational
CHI-3 ? Operational
PHX-1 ? Operational
NYC-1 ? Operational
AMS-1 ? Operational
NYJ-4 Operational
LON-8 ? Operational
Virtual Private Cloud Infrastructure Operational
CHI-3 Virtual Private Cloud Operational
PHX-1 Virtual Private Cloud Operational
NYC-1 Virtual Private Cloud Operational
Public Cloud Infrastructure Operational
CHI-3 Public Cloud Operational
AMS-1 Public Cloud Operational
PHX-1 Public Cloud Operational
Managed Storage (MH) Operational
Managed Storage - ACS ? Operational
Managed Storage - DAL006 ? Operational
Managed Storage - NYJ004 ? Operational
Managed Storage - SJE011 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be upgrading the CHG and PHX Cloud Connect environments to version 10a. This will result in an inability to run backup jobs to Cloud Connect for the duration of the maintenance. Any jobs running will be suspended or fail, but will be able to pick back up once the maintenance is complete.

Once this is done, those using Cloud Connect may upgrade their Backup and Replication instances to v10a.
Posted on Sep 18, 15:05 CDT
Past Incidents
Sep 19, 2020

No incidents reported today.

Sep 18, 2020
Completed - The scheduled maintenance has been completed.
Sep 18, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 20:00 CDT
Scheduled - Update NYC - Compute vCenter 6.0 DB connection from SQL01-A. Upon completion, we will proceed with the vCenter 6.0 to VCSA6.5 migration.

Management services for NYC-1 Virtual Private Cloud will be intermittently unavailable during the maintenance window. Production and client systems will not be impacted and can be managed directly if needed during this time. If immediate technical assistance is needed during this maintenance, clients can reach our technical support team by phone at 866-512-5277.
Sep 15, 16:15 CDT
Sep 17, 2020
Sep 16, 2020
Completed - The scheduled maintenance has been completed.
Sep 16, 23:27 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 22:01 CDT
Scheduled - Engineers will perform non-impacting network maintenance on the storage switch devices in several VPC cabinets. No service impact is expected, though network-level redundancy will be reduced during this maintenance window for VPC infrastructure servers attached to the affected switch devices.
Sep 16, 20:32 CDT
Completed - The scheduled maintenance has been completed.
Sep 16, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 19:01 CDT
Scheduled - Dear INAP Managed Storage Client,
INAP Cloud will be performing the 2nd maintenance of (2) on a Storage Array Network you currently have services connected to in the New Jersey Datacenter. This maintenance is expected to have minimal impact on Storage connectivity. The worked being performed will cause (2x) separate momentary pauses in I/O to the array as the network paths failover. This will be perceived as a temporary increase in Disk latency and/or iSCSI connection timeout. The maintenance has also been scheduled at a specific time window in which Storage usage has been shown to be at it’s historical lowest.

(Managed DPC & VPC Services)
Cloud Support has recently verified all iSCSI best-practice configurations are in place for your hosts to properly handle this routine event without service impact. Cloud Support will be closely monitoring your environment during the maintenance to promptly respond in the unlikely event of a service interruption.

(Non-Managed Cloud Services)
We encourage clients managing their own iSCSI initiators (ESXi, Windows, Linux, Openstack) to take some time and ensure all iSCSI connections contain redundant paths prior to the maintenance. We recommend using the configurations in the Configuration Guide provided at the time of your initial Storage Provisioning. A copy of this guide can be provided at request by emailing ms-support@inap.com

Note, if you have any questions, please contact the Cloud Services Support Center:
Phone: +1-877-843-7627 | Email: ms-support@inap.com

Best regards,
INAP Cloud Services
Sep 9, 12:38 CDT
Sep 15, 2020
Completed - The scheduled maintenance has been completed.
Sep 15, 09:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 07:00 CDT
Scheduled - Dear INAP Managed Storage Client,
INAP Cloud will be performing maintenance on a Storage Array Network you currently have services connected to in the New Jersey Datacenter. This maintenance is expected to have minimal impact on Storage connectivity. The worked being performed will cause (2x) separate momentary pauses in I/O to the array as the network paths failover. This will be perceived as a temporary increase in Disk latency and/or iSCSI connection timeout. The maintenance has also been scheduled at a specific time window in which Storage usage has been shown to be at it’s historical lowest.

(Managed DPC & VPC Services)
Cloud Support has recently verified all iSCSI best-practice configurations are in place for your hosts to properly handle this routine event without service impact. Cloud Support will be closely monitoring your environment during the maintenance to promptly respond in the unlikely event of a service interruption.

(Non-Managed Cloud Services)
We encourage clients managing their own iSCSI initiators (ESXi, Windows, Linux, Openstack) to take some time and ensure all iSCSI connections contain redundant paths prior to the maintenance. We recommend using the configurations in the Configuration Guide provided at the time of your initial Storage Provisioning. A copy of this guide can be provided at request by emailing ms-support@inap.com

Note, if you have any questions, please contact the Cloud Services Support Center:
Phone: +1-877-843-7627 | Email: ms-support@inap.com

Best regards,
INAP Cloud Services
Sep 9, 12:30 CDT
Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020
Completed - The scheduled maintenance has been completed.
Sep 12, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 19:00 CDT
Scheduled - Zerto DRaaS will be intermittently available during this window. DRaaS will catch up once it is available from a break in connection and no production systems in these datacenters will be impacted.
Sep 9, 11:27 CDT
Postmortem - Read details
Sep 15, 16:11 CDT
Completed - The scheduled maintenance has been completed.
Sep 12, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 19:00 CDT
Scheduled - Management services for NYC-1 Virtual Private Cloud will be intermittently unavailable during the maintenance window. Production and client systems will not be impacted and can be managed directly if needed during this time. If immediate technical assistance is needed during this maintenance, clients can reach our technical support team by phone at 866-512-5277.
Here
Sep 9, 09:13 CDT
Sep 11, 2020
Sep 10, 2020

No incidents reported.

Sep 9, 2020
Completed - The scheduled maintenance has been completed.
Sep 9, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 19:00 CDT
Scheduled - Management services for NYC-1 Virtual Private Cloud will be intermittently unavailable during the maintenance window. Production and client systems will not be impacted and can be managed directly if needed during this time. If immediate technical assistance is needed during this maintenance, clients can reach our technical support team by phone at 866-512-5277.
Sep 2, 10:07 CDT
Sep 8, 2020
Sep 7, 2020
Resolved - The faulty PDU has been replaced and all affected client services appear to be online and fully functional. This issue is now considered resolved.
Sep 7, 09:50 CDT
Identified - We've identified a faulty power distribution unit in this cabinet. On-site technicians are working to replace the faulty device.
Sep 7, 09:24 CDT
Investigating - We've identified a possible outage with servers located in this cabinet. We will post more information regarding specifics shortly.

Thank you for your patience in this matter.
Sep 7, 09:19 CDT
Sep 6, 2020

No incidents reported.

Sep 5, 2020
Resolved - This incident has been resolved.
Sep 5, 00:10 CDT
Monitoring - This path has been restored and we're monitoring for stability.
Sep 4, 19:28 CDT
Investigating - We're currently investigating an issue with a backbone path between Chicago and Phoenix.
Sep 4, 19:05 CDT