INAP Operational Transparency
NYJ and AMS Outage
Monitoring - Update: The problem has been permanently fixed by our upstream provider. We're keeping an eye on this outage and will confirm it as resolved by this afternoon, provided no further issues arise. For any technical help, feel free to contact us at 1-877-843-4662.

INAP Technical Support & Operations.
Dec 05, 2023 - 10:53 CST
Update - Our upstream provider has reported that the issue has stabilized, and they are working towards full remediation. We will continue to keep all customers updated. If you are experiencing any issues related to this outage, please contact support at 1-877-843-4662
Dec 05, 2023 - 08:12 CST
Investigating - We are currently experiencing network disruptions at our NYJ and AMS Data Centers due to issues reported by our upstream provider. Rest assured, we're receiving updates every 45 minutes and will keep you informed here. If you're affected, please reach out to INAP's technical support for assistance at 1-877-843-4662.

INAP Technical Support
Dec 05, 2023 - 07:40 CST

About This Site

This page contains the real-time status and scheduled maintenance activities for all services provided by INAP. Please refer to this site for the latest updates on any service degradation events. You may also receive direct notifications to any or all aspects of our services by clicking on the "Subscribe to Updates" button above.

For any questions specific to your services, please contact our Technical Support department at (877) 843-7627.

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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 6, 2023
Customer Portal (InBlue) Technical Issues
Resolved - This incident is resolved
Dec 6, 15:30 CST
Monitoring - All services have been restored, please contact support if you experience any additional issues.

Thank you,

INAP Technical Support & Operations
Nov 29, 14:55 CST
Identified - We have engaged our third-party vendor to complete our remediation steps. We will provide the next update once the issue has been fully resolved.
Nov 29, 11:04 CST
Update - UPDATE: The support team has identified the root cause of this issue. The team is now working through the remediation steps to bring the portal back to full functionality. We will continue to provide updates until this issue has been resolved.

INAP Technical Support & Operations
Nov 29, 09:05 CST
Investigating - We are currently experiencing technical difficulties with our support ticket system, impacting the opening of new tickets and the receipt of updates via the InBlue portal. Our team is diligently working to resolve this issue as quickly as possible.

In the meantime, for any support needs, please contact our help desk directly at (877) 843-4662.

We will be providing updates on the situation every hour until full functionality is restored.

Thank you for your patience and understanding.

INAP Technical Support & Operations
Nov 29, 09:00 CST
Dec 5, 2023

Unresolved incident: NYJ and AMS Outage.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023
Cloud Network Maintenance - New Jersey
Completed - The scheduled maintenance has been completed.
Nov 29, 01:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 23:00 CST
Scheduled - This message is an advisory regarding an upcoming scheduled maintenance to be performed in the New Jersey data center infrastructure.

Start time: Wednesday November 29, 2023, 00:00 EST (UTC-5)

End time: Wednesday November 29, 2023, 02:00 EST (UTC-5)

Event location: New Jersey data center

Impact: Brief downtime up to several minutes

Event description: INAP will optimize uplinks on several top-of-rack switches in the New Jersey data center. Affected cabinets will experience up to 10 minutes loss of network connectivity.

You can stay updated throughout the window on our INAP Status website:

https://ot.inap.com

Thank you,

INAP Technical Support
Nov 21, 06:28 CST
Nov 28, 2023
Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

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