INAP Operational Transparency
All Systems Operational

About This Site

The network and cloud service status information on this site currently applies to the following INAP data centers (formerly SingleHop Data Centers): CHI-3, PHX-1, NYC-1, AMS-1, CT-1. Additional INAP services and data centers will be added soon. Click subscribe above for automatic network status and operational updates.

Cloud Services Operational
LEAP3 ? Operational
SingleHop API ? Operational
AI Infrastructure ? Operational
CHI-3 Veeam Cloud Connect ? Operational
PHX-1 Veeam Cloud Connect ? Operational
CHI-3 Zerto DRaaS Operational
PHX-1 Zerto DRaaS Operational
NYC-1 Zerto DRaaS Operational
Data Centers - Network and Power Uptime Operational
CHI-3 ? Operational
PHX-1 ? Operational
NYC-1 ? Operational
AMS-1 ? Operational
CT-1 ? Operational
NYJ-4 Operational
LON-8 ? Operational
Virtual Private Cloud Infrastructure Operational
CHI-3 Virtual Private Cloud Operational
PHX-1 Virtual Private Cloud Operational
NYC-1 Virtual Private Cloud Operational
Public Cloud Infrastructure Operational
CHI-3 Public Cloud Operational
AMS-1 Public Cloud Operational
PHX-1 Public Cloud Operational
Miscellaneous Systems Operational
Phone System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 19, 2019

No incidents reported today.

Oct 18, 2019
Completed - The scheduled maintenance has been completed.
Oct 18, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 01:01 CDT
Scheduled - During this event, software updates will be applied to our CRM platform. As a result, tickets and potentially other components may be unavailable via the LEAP3 portal and Dropzone API while the work is performed.

Customer servers and cloud infrastructure will not be impacted by this event. If you do require assistance during this period, we highly encourage you to contact our technical support staff at 866-349-1027.
Oct 16, 16:49 CDT
Oct 17, 2019

No incidents reported.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019
Completed - The scheduled maintenance has been completed.
Oct 8, 14:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 12:00 CDT
Scheduled - We will be undergoing maintenance on our VCC Phoenix cluster during this time. This is a scheduled maintenance. During this time there may be brief interruption in service, however once the maintenance is complete all tenant jobs should restart without issue.
Oct 3, 10:59 CDT
Oct 7, 2019
Resolved - The power feed issue has been fully resolved. Connectivity has been verified and services are back online.
Oct 7, 17:05 CDT
Update - Power feed issues have been resolved and services are coming back online.
Please standby for further updates.
Oct 7, 16:47 CDT
Investigating - We're currently analyzing a possible outage with servers located in this cabinet. We will post more information regarding specifics and an Estimated Time to Repair (ETR) shortly.

Thank you for your patience in this matter.
Oct 7, 16:20 CDT
Resolved - This issue has been resolved by replacing the PDU's in the cabinets. The servers that experienced downtime in the cabinets that had emergency maintenance performed have been powered on and they are back online at this time.
Oct 7, 12:30 CDT
Investigating - We have found an issue with a few PDU's in the Chicago data center that are causing an issue in the cabinets listed below:
11.18
14.9
13.11
13.17

These PDU's are actively being replaced and the servers in these cabinets may experience a short downtime during this emergency maintenance.
Oct 7, 10:29 CDT
Oct 6, 2019
Resolved - This incident has been resolved.
Oct 6, 18:56 CDT
Monitoring - Temperatures continue to fall and slowly return back to normal levels. We're continuing to keep a close eye on the situation. If you are experiencing any service issue, please contact our support staff immediately for assistance.
Oct 6, 15:20 CDT
Identified - The local facility engineers have identified the cooling system problems, and temperatures are now falling back to normal levels. We're continuing to keep a close eye on the situation to ensure a stable recovery.
Oct 6, 14:54 CDT
Investigating - Our on-site engineers are currently investigating a cooling degradation at the Chicago Datacenter. Currently, temperatures are above normal levels. We're working swiftly to contain the issue and bring temperatures back down to normal levels. We'll provide more information as it is received.
Oct 6, 13:23 CDT
Oct 5, 2019

No incidents reported.