INAP Operational Transparency
Monitoring - We believe the issue is resolved at this time, but will be keeping this open for a few hours in the event that is not the case.
Dec 3, 16:49 CST
Update - We are continuing to investigate this issue.
Dec 3, 16:35 CST
Investigating - We are currently investigating issues with cloud connect instability.
Dec 3, 16:34 CST

About This Site

The network and cloud service status information on this site currently applies to the following INAP data centers (formerly SingleHop Data Centers): CHI-3, PHX-1, NYC-1, AMS-1, CT-1. Additional INAP services and data centers will be added soon. Click subscribe above for automatic network status and operational updates.

Cloud Services Degraded Performance
LEAP3 ? Operational
SingleHop API ? Operational
AI Infrastructure ? Operational
CHI-3 Veeam Cloud Connect ? Degraded Performance
PHX-1 Veeam Cloud Connect ? Operational
CHI-3 Zerto DRaaS Operational
PHX-1 Zerto DRaaS Operational
NYC-1 Zerto DRaaS Operational
Data Centers - Network and Power Uptime Operational
CHI-3 ? Operational
PHX-1 ? Operational
NYC-1 ? Operational
AMS-1 ? Operational
NYJ-4 Operational
LON-8 ? Operational
SEF-3 ? Operational
WDC-2 ? Operational
ACS - Atlanta Operational
Virtual Private Cloud Infrastructure Operational
CHI-3 Virtual Private Cloud Operational
PHX-1 Virtual Private Cloud Operational
NYC-1 Virtual Private Cloud Operational
Public Cloud Infrastructure Operational
CHI-3 Public Cloud Operational
AMS-1 Public Cloud Operational
PHX-1 Public Cloud Operational
Managed Storage (MH) Operational
Managed Storage - ACS ? Operational
Managed Storage - DAL006 ? Operational
Managed Storage - NYJ004 ? Operational
Managed Storage - SJE011 ? Operational
Bare Metal Services Operational
San Jose SJC01 Bare Metal Servers Operational
San Jose SJC01 Cloud Servers Operational
Dallas DA01 Bare Metal Servers Operational
Dallas DA01Cloud Servers Operational
New York NYJ001 Bare Metal Servers Operational
New York NYJ001 Cloud Servers Operational
Amsterdam AMS01 Bare Metal Servers Operational
Amsterdam AMS01 Cloud Servers Operational
Singapore SIN001 Bare Metal Servers Operational
Singapore SIN001 Cloud Servers Operational
Hong Kong HKG004 Bare Metal Servers Operational
Hong Kong HKG004 Cloud Servers Operational
INAP Customer Tools Operational
Ticketing systems Operational
Phone Support Operational
Customer portal Operational
INAP website ? Operational
Horizon Dashboard ? Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
We are sending this advisory to inform you of an upcoming maintenance to be performed in the CHI03 data center.

Start Time: Wednesday December 8, 2021, 10:00pm CST (UTC-6)

End Time: Wednesday December 8, 2021, 11:59pm CST (UTC-6)

Event Location: CHI3 data center

Impact: None expected

Event description: INAP engineers will perform preventative maintenance on an aggregation-layer network device. No impact is expected, though network-level redundancy will be reduced for client servers in this aggregation zone.

You can stay updated throughout the window on our INAP Status website:

Thank you,

INAP Technical Support
Posted on Nov 24, 15:55 CST
Past Incidents
Dec 8, 2021

No incidents reported today.

Dec 7, 2021

No incidents reported.

Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021
Completed - The scheduled maintenance has been completed.
Dec 4, 13:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 11:00 CST
Scheduled - All cloud connect services will be updated to the latest version. Active jobs will be stopped when the maintenance starts, yet should resume automatically once it is complete.
Dec 1, 11:04 CST
Dec 3, 2021

Unresolved incident: Cloud Connect Instability.

Dec 2, 2021
Resolved - All servers and devices in the affected cabinet are once again fully powered. At this time we consider this issue resolved.
Dec 2, 18:28 CST
Monitoring - We've identified the issue as a faulty power distribution unit in the affected cabinet. The unit has been replaced and we are currently working to restore power to the affected servers.
Dec 2, 18:19 CST
Investigating - We're currently analyzing a possible Private Network outage with servers located in this cabinet. We will post more information regarding specifics shortly.

Thank you for your patience in this matter.
Dec 2, 18:01 CST
Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.