INAP Operational Transparency
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 20:01 CDT
Scheduled - Management services for CHI-3 Virtual Private Cloud will be intermittently unavailable during the maintenance window. Production and client systems will not be impacted and can be managed directly if needed during this time. If immediate technical assistance is needed during this maintenance, clients can reach our technical support team by phone at 866-512-5277.

About This Site

The network and cloud service status information on this site currently applies to the following INAP data centers (formerly SingleHop Data Centers): CHI-3, PHX-1, NYC-1, AMS-1, CT-1. Additional INAP services and data centers will be added soon. Click subscribe above for automatic network status and operational updates.

Cloud Services Operational
LEAP3 ? Operational
SingleHop API ? Operational
AI Infrastructure ? Operational
CHI-3 Veeam Cloud Connect ? Operational
PHX-1 Veeam Cloud Connect ? Operational
CHI-3 Zerto DRaaS Operational
PHX-1 Zerto DRaaS Operational
NYC-1 Zerto DRaaS Operational
Data Centers - Network and Power Uptime Operational
CHI-3 ? Operational
PHX-1 ? Operational
NYC-1 ? Operational
AMS-1 ? Operational
NYJ-4 Operational
LON-8 ? Operational
Virtual Private Cloud Infrastructure Under Maintenance
CHI-3 Virtual Private Cloud Under Maintenance
PHX-1 Virtual Private Cloud Operational
NYC-1 Virtual Private Cloud Operational
Public Cloud Infrastructure Operational
CHI-3 Public Cloud Operational
AMS-1 Public Cloud Operational
PHX-1 Public Cloud Operational
Managed Storage (MH) Operational
Managed Storage - ACS ? Operational
Managed Storage - DAL006 ? Operational
Managed Storage - NYJ004 ? Operational
Managed Storage - SJE011 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Devices involved: CHI 3 NIMBLE N4 PROD storage
Amount of downtime: none
Event Date: Thursday , OCT 22-23rd , 2020, 10:00PM – 04:00AM CST Event Location: CHI-3
INAP – Storage environment upgrade. OS upgrade

Event Date: Thursday , OCT 22-23rd, 2020, 10:00PM – 04:00AM CST Event Location: CHI-3
Impact: No Downtime Expected

Event: During this maintenance archive storage SAN OS version will be upgraded.
With any storage environment change there is a possibility of an unforeseen situation to arise, though every effort is being made to ensure this will be a non-impacting maintenance.

You can stay updated throughout the window on our INAP Status website:

http://ot.inap.com/

Thank You,
INAP Technical Support Department
Posted on Oct 19, 10:48 CDT
Past Incidents
Oct 19, 2020

Unresolved incident: CHI-3 - Compute vCenter Upgrade to VCSA6.7.

Oct 18, 2020

No incidents reported.

Oct 17, 2020
Completed - The scheduled maintenance has been completed.
Oct 17, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 10:00 CDT
Scheduled - We will be performing database maintenance on our Chicago Cloud Connect cluster. During this time the cluster will be unavailable. Any jobs interrupted by this outage will automatically restart once the cluster is back online.
Oct 16, 15:11 CDT
Oct 16, 2020
Completed - The scheduled maintenance has been completed.
Oct 16, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 20:00 CDT
Scheduled - Management services for PHX-1 Virtual Private Cloud will be intermittently unavailable during the maintenance window. Production and client systems will not be impacted and can be managed directly if needed during this time. If immediate technical assistance is needed during this maintenance, clients can reach our technical support team by phone at 866-512-5277.
Oct 12, 10:38 CDT
Resolved - The Chicago VCC cluster is back online. If there are any issues connecting please contact our support team. Thank you.
Oct 16, 15:10 CDT
Identified - We are currently running into issues that have taken the cluster offline for an extended period of time. We expect this to be online shortly.
Oct 16, 14:49 CDT
Update - We are continuing to monitor for any further issues.
Oct 16, 08:30 CDT
Monitoring - Currently the VCC cluster is online, however we are monitoring the cluster for any ongoing performance issues. We will update this incident once we are confident the performance issues have been resolved. Thank you.
Oct 16, 08:21 CDT
Investigating - We are observing performance issues in the Chicago VCC cluster and will need to take this offline temporarily in order to investigate issues. This will only be effecting the Chicago cluster; Phoenix VCC will continue to operate without interruption. Thank you.
Oct 16, 07:39 CDT
Completed - The scheduled maintenance has been completed.
Oct 16, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 22:00 CDT
Scheduled - Devices involved: CHI 3 NIMBLE N3 PROD storage
Amount of downtime: none
Event Date: Thursday , OCT 15th-16th , 2020, 10:00PM – 04:00AM CST Event Location: CHI-3
INAP – Storage environment upgrade. OS upgrade

The following advisory is being sent to inform you of an upcoming change on the INAP Storage arrays

Event Date: Thursday , OCT 15th-16th , 2020, 10:00PM – 04:00AM CST Event Location: CHI-3
Impact: No Downtime Expected

Event: During this maintenance archive storage SAN OS version will be upgraded.
With any storage environment change there is a possibility of an unforeseen situation to arise, though every effort is being made to ensure this will be a non-impacting maintenance.

You can stay updated throughout the window on our INAP Status website:

http://ot.inap.com/
Oct 12, 17:23 CDT
Oct 15, 2020
Resolved - This incident has been resolved.
Oct 15, 15:44 CDT
Identified - We have identified issues that could result in degraded performance for some tenants. We are taking the Chicago Cloud Connect cluster offline for a short maintenance to ensure optimal performance throughout the cluster. This maintenance isn't expected to take more than 30 minutes. Thank you for your understanding.
Oct 15, 15:13 CDT
Resolved - This incident has been resolved.
Oct 15, 02:53 CDT
Monitoring - All servers and devices in the affected cabinet are once again fully powered. At this time we consider this issue resolved.
Oct 15, 02:51 CDT
Identified - We've identified the issue as a faulty power distribution unit in the affected cabinet. We are working to fix the problem.
Oct 15, 01:46 CDT
Investigating - We see an outage with servers located in this cabinet. We will post more information regarding specifics shortly.

Thank you for your patience in this matter.
Oct 15, 01:26 CDT
Oct 14, 2020
Completed - The scheduled maintenance has been completed.
Oct 14, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 20:02 CDT
Scheduled - Management services for NYC-1 Virtual Private Cloud will be intermittently unavailable during the maintenance window. Production and client systems will not be impacted and can be managed directly if needed during this time. If immediate technical assistance is needed during this maintenance, clients can reach our technical support team by phone at 866-512-5277.
Oct 12, 10:34 CDT
Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020
Completed - The scheduled maintenance has been completed.
Oct 11, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 21:00 CDT
Scheduled - Database maintenance will be performed on our Chicago and Phoenix Virtual Private Cloud platforms. Production services will not be impacted but access to management components may be intermittent during this maintenance window.

During this time Zerto DRaaS will be intermittent as it relies upon vCloud Director to function. All paused replication will quickly catchup once vCloud DB is back online.

Hands on access to VM and other resource management will be available during this window if needed.
Oct 8, 13:17 CDT
Oct 10, 2020
Oct 9, 2020

No incidents reported.

Oct 8, 2020

No incidents reported.

Oct 7, 2020

No incidents reported.

Oct 6, 2020
Resolved - We have now restarted the services on the main VCC infrastructure and all services show to be back online.
Oct 6, 14:07 CDT
Update - The services needing to be restarted have been completed and the services are coming back online.
Oct 6, 13:42 CDT
Investigating - We are currently undergoing emergency maintenance on our Chicago Veeam Cloud Connect service. It will require that we restart some of the main services which will stall current running jobs. Those jobs will pick back up as soon as we have completed the maintenance.
Oct 6, 13:31 CDT
Oct 5, 2020
Completed - The scheduled maintenance has been completed.
Oct 5, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 20:00 CDT
Scheduled - Management services for NYC-1 Virtual Private Cloud will be intermittently unavailable during the maintenance window. Production and client systems will not be impacted and can be managed directly if needed during this time. If immediate technical assistance is needed during this maintenance, clients can reach our technical support team by phone at 866-512-5277.
Oct 1, 07:56 CDT
Completed - The scheduled maintenance has been completed.
Oct 5, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 21:00 CDT
Scheduled - Zerto DRaaS will be intermittently available during this window. DRaaS will catch up once it is available from a break in connection and no production systems in these datacenters will be impacted.
Oct 2, 14:46 CDT