tag:ot.horizoniq.com,2005:/historyHorizonIQ Status - Incident History2024-03-28T22:55:50-05:00HorizonIQtag:ot.horizoniq.com,2005:Incident/203808902024-04-01T14:00:00-05:002024-03-27T13:43:40-05:00Unitas Global Maintenance to Re-Route the Ciena Circuits<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>1</var>, <var data-var='time'>14:00</var> - <var data-var='time'>20:00</var> CDT</strong></p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>13:43</var> CDT</small><br><strong>Scheduled</strong> - Customer Name/Circuit ID:<br /><br />CLOUD-BU-DCC-24<br />CLOUD-BU-DCC-28<br />CLOUD-BU-CUST-54<br />CLOUD-BU-CUST-55<br /><br />Scheduled: CHG0144867<br /><br />Time Zone: GMT<br /><br />Start / End: April 1st, 2024 19:00 - April 2nd 01:00<br /><br />Summary: During this work Ciena circuits will be re-routed. <br /><br />Locations Affected: <br />Tupolevlaan 101 Schiphol-Rijk, NL, 1119 PA<br /><br />Expected Impact:<br /><br />Customers taking advantage of the standard redundancy may see one or two brief interruption of services as they are failed over to the redundant path (typically 10-15 seconds). <br /><br />Customers that do not take advantage of the built in redundancy will be hard down for the duration of the maintenance.</p>tag:ot.horizoniq.com,2005:Incident/203808182024-04-01T14:00:00-05:002024-03-27T13:34:40-05:00Scheduled Power Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>1</var>, <var data-var='time'>14:00</var> - <var data-var='time'>16:00</var> CDT</strong></p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>13:34</var> CDT</small><br><strong>Scheduled</strong> - Maintenance level: 1 (Scheduled Power Maintenance) <br /><br />Devices involved: CHI SAN Storage Array, Nimble, RP pure C, Rubrik backup device <br /><br />Impact: No Downtime Expected<br /><br />Event Duration: 2 hours<br /><br />Description: HorizonIQ – Power maintenance Rack 15-17<br /><br />Event: During this maintenance data center technicians will be performing programing of management interfaces dual APC Power units, side A and B, in rack 15-17 that contains SAN storage.<br /><br />During the maintenance APC management interface will be reprogrammed <br /><br />You can stay updated throughout the window on our HorizonIQ Status website: <br /><br />https://ot.horizoniq.com/<br /><br />Thank You, <br />HorizonIQ Technical Support Department</p>tag:ot.horizoniq.com,2005:Incident/202390422024-03-25T16:40:56-05:002024-03-25T16:40:56-05:00Chicago Cloud Connect Services in Chicago and Phoenix<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>16:40</var> CDT</small><br><strong>Completed</strong> - Cloud Connect services in Chicago have been updated to version 12.1 and are back online. This concludes the Veeam Cloud Connect maintenance. Thank you for choosing HorizonIQ.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>16:13</var> CDT</small><br><strong>Update</strong> - Cloud Connect services in Phoenix have been updated to version 12.1 and are back online. Cloud Connect services in Chicago are being updated presently, and we anticipate completion within the next hour.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>15:18</var> CDT</small><br><strong>Update</strong> - The scheduled maintenance is still in progress:<br /><br />PHX environment is on schedule to be completed by end of maintenance window.<br /><br />CHI environment will be completed by 1900 CDT.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>13:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>20:42</var> CDT</small><br><strong>Scheduled</strong> - Starting Monday, March 25, at 1 PM CDT (6 PM UTC), we're upgrading our Cloud Connect services in Chicago and Phoenix to version 12.1. The upgrade is expected to take up to 4 hours, during which Cloud Connect will be unavailable. Any active jobs at the start of the maintenance will fail but should, in most cases, automatically resume once the upgrade is complete.<br /><br />We'll provide further updates as necessary.<br /><br />Thank you for your understanding and patience during this improvement period.</p>tag:ot.horizoniq.com,2005:Incident/203519182024-03-25T15:17:46-05:002024-03-25T15:17:46-05:00Compass Ticket Submission Issue<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>15:17</var> CDT</small><br><strong>Resolved</strong> - Support ticket functionality has been restored for the HorizonIQ Compass portal. We appreciate your patience in this matter.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>10:30</var> CDT</small><br><strong>Investigating</strong> - We are currently aware that the Compass portal is experiencing issues that affect the functionality of submitting and reviewing tickets. Our technical team is actively working to identify and address the root cause of these issues to restore full service as quickly as possible.<br /><br />We understand how important it is for you to manage your tickets efficiently, and we sincerely apologize for any inconvenience this situation may cause. Your patience and understanding as we navigate this challenge are greatly appreciated.<br /><br />In the meantime, if you need immediate assistance or wish to open a new case, please don't hesitate to contact our support team by phone, (877) 843-4662.</p>tag:ot.horizoniq.com,2005:Incident/201002622024-02-29T14:35:35-06:002024-02-29T14:35:35-06:00Maintenance level: 1 (Scheduled Power Maintenance)<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>14:35</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>14:34</var> CST</small><br><strong>Update</strong> - This maintenance has been successfully completed. Thank you!<br /><br />HorizonIQ Technical Support and Operations</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>14:33</var> CST</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>13:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>13:44</var> CST</small><br><strong>Scheduled</strong> - Devices involved: CHI SAN Storage Array, Nimble, RP pure C, Rubrik backup device <br /><br />Impact: No Downtime Expected<br /><br />Event Duration: 2 hours<br /><br />Description: HorizonIQ – Power maintenance Rack 15-16<br /><br />Event: During this maintenance data center technicians will be performing replacement of dual APC Power units, side A and B, in rack 15-16 that contains SAN storage.<br /><br />During the maintenance power connections will be moved to temporary power source while APC will be replaced and reprogramed, one side at the time.<br />Each power connection will see 2 disconnections, one to move to temporary power, and second with connection moving back to permanent APC.<br /><br />You can stay updated throughout the window on our HorizonIQ Status website: <br /><br />https://ot.horizoniq.com/<br /><br />Thank You, <br />HorizonIQ Technical Support Department</p>tag:ot.horizoniq.com,2005:Incident/200322842024-02-27T15:45:24-06:002024-02-27T15:45:24-06:00DNS resolution system upgrade - Amsterdam, Singapore<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>15:45</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>15:34</var> CST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>15:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>14:20</var> CST</small><br><strong>Scheduled</strong> - This message is an advisory regarding an upcoming scheduled maintenance to be performed in the Amsterdam and Singapore data center infrastructure.<br /><br />Start time: Tuesday February 27, 2024, 21:00 UTC<br />End time: Wednesday February 28, 2024, 00:00 UTC<br />Event location: Amsterdam and Singapore data centers<br />Impact: None expected<br /><br />Event description: HorizonIQ Cloud Engineering will optimize the DNS resolution services by bringing enhanced DNS infrastructure systems online.<br /><br />You can stay updated throughout the window on our HorizonIQ Status website:<br /><br />https://ot.inap.com<br /><br />Thank you,<br />HorizonIQ Technical Support</p>tag:ot.horizoniq.com,2005:Incident/200786092024-02-27T11:54:56-06:002024-02-27T12:00:43-06:00Compass Portal Investigation<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>11:54</var> CST</small><br><strong>Resolved</strong> - The Compass portal is operational. Our IT and Engineering Departments are still working on remediating a few remaining issues. We will continue to update this post until we reach full remediation. <br /><br />HorizonIQ Technical Support & Operations Department</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>11:12</var> CST</small><br><strong>Update</strong> - We have identified the root cause and continue to work to remediate the issue. Please continue to check for updates.<br /><br />Thank you!<br /><br />HorizonIQ Technical Support & Operations</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>19:52</var> CST</small><br><strong>Update</strong> - Update: Our Engineering and IT teams are continuing their efforts to remediate the reduced functionality within the Compass portal. We are committed to transparency and will continue to provide updates as we make progress towards a resolution. Thank you for your continued patience and understanding.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>10:32</var> CST</small><br><strong>Identified</strong> - We have identified the root cause and are working to remediate the issue. Please continue to check for updates.<br /><br />Thank you!<br /><br />HorizonIQ Technical Support & Operations</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>07:17</var> CST</small><br><strong>Investigating</strong> - The Compass portal is currently experiencing reduced functionality across several features due to an issue with our backend systems. Our technical team is actively investigating the root cause to restore full service as swiftly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.<br /><br />HorizonIQ Technical Support & Operations Department</p>tag:ot.horizoniq.com,2005:Incident/200315612024-02-27T03:23:56-06:002024-02-27T03:23:56-06:00DNS resolution system upgrade - San Jose, Dallas, New Jersey<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>03:23</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>03:10</var> CST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>02:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>12:30</var> CST</small><br><strong>Scheduled</strong> - This message is an advisory regarding an upcoming scheduled maintenance to be performed in the San Jose, Dallas, and New Jersey data center infrastructure. <br /><br />Start time: Tuesday February 27, 2024, 08:00 UTC <br />End time: Tuesday February 27, 2024, 11:00 UTC <br />Event location: San Jose, Dallas, and New Jersey data centers <br />Impact: None expected <br /><br />Event description: HorizonIQ Cloud Engineering will optimize the DNS resolution services by bringing enhanced DNS infrastructure systems online. <br /><br />You can stay updated throughout the window on our HorizonIQ Status website: <br /><br />https://ot.inap.com <br /><br />Thank you, <br />HorizonIQ Technical Support</p>tag:ot.horizoniq.com,2005:Incident/198712942024-02-01T22:00:54-06:002024-02-01T22:00:54-06:00Storage SAN DAL: SAN storage array maintenance<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>22:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>18:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>18:06</var> CST</small><br><strong>Scheduled</strong> - Maintenance level: 1 (Scheduled Emergency Maintenance) <br /> <br />Devices involved: DAL SAN Storage Array <br /> <br />Impact: No Downtime Expected<br /> <br />Event Date: Thursday , February 1st, 2023, 06:00PM <br /> <br />Description: HorizonIQ – SAN Storage array stand-by controller replacement <br /> <br />Event: During this maintenance SAN storage array stand-by controller will be replaced<br /> <br />With any storage environment change there is a possibility of an unforeseen situation to arise, though every effort is being made to ensure this will be a non-impacting maintenance. <br /> <br />You can stay updated throughout the window on our HorizonIQ Status website: <br /> <br />https://ot.horizoniq.com/<br /> <br />Thank You, <br />HorizonIQ Technical Support Department</p>tag:ot.horizoniq.com,2005:Incident/198318142024-01-30T22:14:56-06:002024-01-30T22:14:56-06:00DNS resolution system upgrade - Ashburn, Phoenix<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>22:14</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>22:09</var> CST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>21:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>12:50</var> CST</small><br><strong>Scheduled</strong> - This message is an advisory regarding an upcoming scheduled maintenance to be performed in the Ashburn and Phoenix data center infrastructure.<br /><br />Start time: Wednesday January 31, 2024, 03:00 UTC<br />End time: Wednesday January 31, 2024, 06:00 UTC<br />Event location: Ashburn and Phoenix data centers<br />Impact: None expected<br /><br />Event description: HorizonIQ Cloud Engineering will optimize the DNS resolution services by bringing enhanced DNS infrastructure systems online.<br /><br />You can stay updated throughout the window on our HorizonIQ Status website:<br /><br />https://ot.inap.com<br /><br />Thank you,<br />HorizonIQ Technical Support</p>tag:ot.horizoniq.com,2005:Incident/197959282024-01-23T09:41:51-06:002024-01-29T14:27:43-06:00London Data Center Circuit Issue<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>09:41</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>11:55</var> CST</small><br><strong>Monitoring</strong> - This issue has been resolved, we will continue to monitor this throughout the day. We will provide any additional updates before resolving this incident. <br /><br />Thank you,<br /><br />INAP Technical Support & Operations.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>11:38</var> CST</small><br><strong>Update</strong> - This issue is still under investigation, please check back here frequently for updates.<br /><br />Thank you,<br /><br />INAP Support & Operations</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>10:24</var> CST</small><br><strong>Investigating</strong> - We are investigating a connectivity issue with a transit circuit at our London (LON) data center. We will provide regular updates on this incident.<br /><br />Thank you,<br /><br />INAP Support & Operations</p>tag:ot.horizoniq.com,2005:Incident/197954922024-01-22T11:23:38-06:002024-01-29T14:27:43-06:00Power Issues in Amsterdam in Cab A03.R01.B05<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>11:23</var> CST</small><br><strong>Resolved</strong> - We have identified the issue and resolved the issue.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>11:23</var> CST</small><br><strong>Monitoring</strong> - This incident was isolated and was not a power issue in the cab. Closing this escalation</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>09:41</var> CST</small><br><strong>Investigating</strong> - We are currently experiencing power issues in one of our cabinets in Amsterdam. Cabinet is identified as A03.R01.B05. We are investigating at this time</p>tag:ot.horizoniq.com,2005:Incident/197331032024-01-16T23:30:05-06:002024-01-16T23:30:05-06:00Chicago Emergency Maintenance Cab cr130.101.6.4<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>23:30</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>22:30</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>22:10</var> CST</small><br><strong>Scheduled</strong> - INAP will perform emergency maintenance in cab cr130.101.6.4 to replace a defective PDU that has brought servers offline. <br /><br />The estimated time for replacement is an hour.</p>tag:ot.horizoniq.com,2005:Incident/196607252024-01-10T09:43:57-06:002024-01-29T14:27:43-06:00InBlue Portal Console Access Issue<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>09:43</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved, the server console feature within InBlue has been fully restored and operational. Please contact support is you experience any additional issues. <br /><br />Thank you,<br />INAP Technical Support and Operations.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>15:29</var> CST</small><br><strong>Investigating</strong> - The server console feature in the InBlue portal is not working properly at this time. Our development team is actively working on fixing this problem. As of now, we do not have an estimated time for when the functionality will be restored. We will keep you informed with regular updates on the status of this issue until it is fully resolved. If you need any tasks performed at your server console in the meantime, please open a case in your INBlue portal, or call our Support Team at +1 (877) 843-7627.</p>tag:ot.horizoniq.com,2005:Incident/195965422024-01-10T00:00:09-06:002024-01-10T00:00:09-06:00DNS resolution system upgrade - London, Seattle, New Jersey<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>00:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>21:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>16:50</var> CST</small><br><strong>Scheduled</strong> - This message is an advisory regarding an upcoming scheduled maintenance to be performed in the London, Seattle, and New Jersey data center infrastructure. <br /><br />Start time: Wednesday January 10, 2024, 03:00 UTC <br />End time: Wednesday January 10, 2024, 06:00 UTC <br />Event location: London, Seattle, and New Jersey data centers <br />Impact: None expected <br /><br />Event description: INAP Cloud Engineering will optimize the DNS resolution services by bringing enhanced DNS infrastructure systems online. <br /><br />You can stay updated throughout the window on our INAP Status website: <br /><br />https://ot.inap.com <br /><br />Thank you, <br />INAP Technical Support</p>tag:ot.horizoniq.com,2005:Incident/194028012023-12-11T23:00:52-06:002023-12-11T23:00:52-06:00INblue Portal / API Gateway Maintenance<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>23:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>22:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>10:46</var> CST</small><br><strong>Scheduled</strong> - During this event, software updates will be applied to the INblue portal and API gateway. As a result, access to these components may be temporarily unavailable for a few minutes.<br /><br />Customer servers and cloud infrastructure will not be impacted by this event. If you do require assistance during this period, we highly encourage you to contact our technical support staff at 1-877-843-4662.</p>tag:ot.horizoniq.com,2005:Incident/194053822023-12-11T17:28:01-06:002024-01-29T14:27:43-06:00Phone System Availability<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>17:28</var> CST</small><br><strong>Resolved</strong> - Our telephone vendor has monitored and confirmed that its mitigation has resolved the intermittent phone availability issues. We apologize for any interruption this has caused. Thank you for choosing INAP!</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>16:41</var> CST</small><br><strong>Monitoring</strong> - Our telephone vendor has identified the cause and has performed mitigation that has improved the stability of our phone systems. They are continuing to monitor and will provide an update once the mitigation has been confirmed successful.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>16:07</var> CST</small><br><strong>Investigating</strong> - Our telephone vendor is experiencing an outage with their systems that may affect our staff's ability to place and receive phone calls intermittently. We have been reassured by our vendor that they are doing their very best to get this issue resolved as a matter of priority. While our vendor works to restore services, please use the Inblue portal (https://inblue.inap.com) to submit a Support Request. We thank you for your patience.<br /><br />Our Support phone numbers are listed below:<br />+1-877-843-4662<br />+1-877-843-7627</p>tag:ot.horizoniq.com,2005:Incident/193336482023-12-11T10:39:16-06:002024-01-29T14:27:43-06:00NYJ and AMS Outage<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>10:39</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>10:53</var> CST</small><br><strong>Monitoring</strong> - Update: The problem has been permanently fixed by our upstream provider. We're keeping an eye on this outage and will confirm it as resolved by this afternoon, provided no further issues arise. For any technical help, feel free to contact us at 1-877-843-4662.<br /><br />INAP Technical Support & Operations.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>08:12</var> CST</small><br><strong>Update</strong> - Our upstream provider has reported that the issue has stabilized, and they are working towards full remediation. We will continue to keep all customers updated. If you are experiencing any issues related to this outage, please contact support at 1-877-843-4662</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>07:40</var> CST</small><br><strong>Investigating</strong> - We are currently experiencing network disruptions at our NYJ and AMS Data Centers due to issues reported by our upstream provider. Rest assured, we're receiving updates every 45 minutes and will keep you informed here. If you're affected, please reach out to INAP's technical support for assistance at 1-877-843-4662.<br /><br />INAP Technical Support</p>tag:ot.horizoniq.com,2005:Incident/192427312023-12-06T15:30:19-06:002024-01-29T14:27:43-06:00Customer Portal (InBlue) Technical Issues<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>15:30</var> CST</small><br><strong>Resolved</strong> - This incident is resolved</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>14:55</var> CST</small><br><strong>Monitoring</strong> - All services have been restored, please contact support if you experience any additional issues.<br /><br />Thank you,<br /><br />INAP Technical Support & Operations</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>11:04</var> CST</small><br><strong>Identified</strong> - We have engaged our third-party vendor to complete our remediation steps. We will provide the next update once the issue has been fully resolved.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>09:05</var> CST</small><br><strong>Update</strong> - UPDATE: The support team has identified the root cause of this issue. The team is now working through the remediation steps to bring the portal back to full functionality. We will continue to provide updates until this issue has been resolved.<br /><br />INAP Technical Support & Operations</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>09:00</var> CST</small><br><strong>Investigating</strong> - We are currently experiencing technical difficulties with our support ticket system, impacting the opening of new tickets and the receipt of updates via the InBlue portal. Our team is diligently working to resolve this issue as quickly as possible.<br /><br />In the meantime, for any support needs, please contact our help desk directly at (877) 843-4662. <br /><br />We will be providing updates on the situation every hour until full functionality is restored.<br /><br />Thank you for your patience and understanding.<br /><br />INAP Technical Support & Operations</p>tag:ot.horizoniq.com,2005:Incident/191869792023-11-29T01:00:09-06:002023-11-29T01:00:09-06:00Cloud Network Maintenance - New Jersey<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>01:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>23:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>06:28</var> CST</small><br><strong>Scheduled</strong> - This message is an advisory regarding an upcoming scheduled maintenance to be performed in the New Jersey data center infrastructure.<br /><br />Start time: Wednesday November 29, 2023, 00:00 EST (UTC-5)<br /><br />End time: Wednesday November 29, 2023, 02:00 EST (UTC-5)<br /><br />Event location: New Jersey data center<br /><br />Impact: Brief downtime up to several minutes<br /><br />Event description: INAP will optimize uplinks on several top-of-rack switches in the New Jersey data center. Affected cabinets will experience up to 10 minutes loss of network connectivity.<br /><br />You can stay updated throughout the window on our INAP Status website:<br /><br />https://ot.inap.com<br /><br />Thank you,<br /><br />INAP Technical Support</p>tag:ot.horizoniq.com,2005:Incident/190760452023-11-13T21:37:36-06:002023-11-13T21:37:36-06:00Secaucus Network Core Maintenance<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>21:37</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>21:28</var> CST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>21:01</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>15:52</var> CST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>11:50</var> CST</small><br><strong>Scheduled</strong> - This message is an advisory regarding an upcoming scheduled maintenance to be performed in the Secaucus data center network infrastructure.<br /><br />Start Time: Monday November 13, 2023, 22:00 EST<br />End Time: Tuesday November 14, 2023, 00:00 EST<br />Event Location: Secaucus (NYJ004)<br />Impact: None<br /><br />Event description: INAP staff will insert new line cards into the core network switches of the Secaucus data center. No impact on network connectivity is expected as a result of this activity.<br /><br />You can stay updated throughout the window on our INAP Status website:<br /><br />https://ot.inap.com<br /><br />Thank you,<br />INAP Technical Support</p>tag:ot.horizoniq.com,2005:Incident/190763242023-11-13T19:00:27-06:002023-11-13T19:00:27-06:00CHI-3:Scheduled Power Maintenance - Storage Array Power Repair<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>19:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>15:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>12:31</var> CST</small><br><strong>Scheduled</strong> - Scheduled Power Maintenance - Storage Array Power Repair<br />During this event, our teams will replace a faulty power strip module in disk arrays responsible for storage of backup data. A redundant power module is currently in operation and no downtime is expected as a result of this maintenance activity.<br />Start: 11-13-2023 15:00 CST<br />Finish: 11-13-2023 18:00 CST<br />Location: Chicago<br />Should you have any questions about this scheduled activity, please contact our Support Team.</p>tag:ot.horizoniq.com,2005:Incident/190786392023-11-12T02:00:32-06:002023-11-12T02:00:32-06:00CHI-3: Scheduled Maintenance - Storage Array Upgrade<p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>02:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>22:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>17:14</var> CST</small><br><strong>Scheduled</strong> - Scheduled Maintenance - Storage Array Upgrade<br /> <br />During this event, our teams will upgrade OS on SAN arrays responsible for storage of backup data. No downtime is expected as a result of this maintenance activity.<br /> <br />Start: 11/11/2023 22:00 CST<br />Finish: 11/12/2023 02030 CST<br />Location: Chicago<br /> <br />Should you have any questions about this scheduled activity, please contact our Support Team. <br /> <br />Thank you!</p>tag:ot.horizoniq.com,2005:Incident/190473962023-11-07T15:30:25-06:002023-11-07T15:30:25-06:00CHI-3: Emergency Maintenance - Storage Array Controller Repair<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>15:30</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>11:32</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>10:01</var> CST</small><br><strong>Scheduled</strong> - Emergency Maintenance - Storage Array Controller Repair<br /> <br />During this event, our teams will replace a faulty controller module in one disk array responsible for storage of backup data. A redundant controller is currently in operation and no downtime is expected as a result of this maintenance activity.<br /> <br />Start: 11/7/2023 11:30 CST<br />Finish: 11/7/2023 15:30 CST<br />Location: Chicago<br /> <br />Should you have any questions about this scheduled activity, please contact our Support Team. <br /> <br />Thank you!</p>tag:ot.horizoniq.com,2005:Incident/190010272023-11-06T01:01:12-06:002023-11-06T01:01:12-06:00CHI-3 SAN: upgrade OS version on SAN archive arrays<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>01:01</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>21:01</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>10:08</var> CDT</small><br><strong>Scheduled</strong> - During this maintenance archive storage SAN OS version will be upgraded.<br />With any storage environment change there is a possibility of an unforeseen situation to arise, though every effort is being made to ensure this will be a non-impacting maintenance.<br /><br />You can stay updated throughout the window on our INAP Status website:<br /> <br />http://ot.inap.com/</p>