Temperatures continue to fall and slowly return back to normal levels. We're continuing to keep a close eye on the situation. If you are experiencing any service issue, please contact our support staff immediately for assistance.
Posted Oct 06, 2019 - 15:20 CDT
Identified
The local facility engineers have identified the cooling system problems, and temperatures are now falling back to normal levels. We're continuing to keep a close eye on the situation to ensure a stable recovery.
Posted Oct 06, 2019 - 14:54 CDT
Investigating
Our on-site engineers are currently investigating a cooling degradation at the Chicago Datacenter. Currently, temperatures are above normal levels. We're working swiftly to contain the issue and bring temperatures back down to normal levels. We'll provide more information as it is received.
Posted Oct 06, 2019 - 13:23 CDT
This incident affected: Bare Metal and Dedicated Cloud Services (Chicago).