Cabinet Outage in [CHI-3] [cr130.101.8.26]

Incident Report for HorizonIQ

Resolved

This incident has been resolved.

Posted Mar 10, 2019 - 16:29 CDT

Update

The failed network hardware is currently being replaced. Current ETR is 35 minutes.

Posted Mar 10, 2019 - 16:09 CDT

Identified

We've identified a top-of-rack switch failure in this cabinet, and we're working on preparing a replacement at this time. Current ETR is 1 hour.

Posted Mar 10, 2019 - 15:43 CDT

Investigating

We're currently analyzing a possible outage with servers located in this cabinet. We will post more information regarding specifics and an Estimated Time to Repair (ETR) shortly.

Thank you for your patience in this matter.

Posted Mar 10, 2019 - 15:35 CDT

This incident affected: Bare Metal and Dedicated Cloud Services (Chicago).