Network reconvergence event.

Incident Report for HorizonIQ

Resolved

This incident has been resolved.

Posted Jan 20, 2022 - 06:56 CST

Identified

Hello,
At approximately 11;53 EST the INAP NOC was alerted to multiple backbone circuits down out of the Dallas region. Customers may have seen packet loss and/or latency as network traffic across those links was shifted to redundant paths. Customers may also notice an increase in latency from Dallas to New York and Atlanta because of this event. We apologize for any impact this may have caused. The INAP NOC is following up with our fiber provider and will provide updates as they become available. If you have any questions please contact the INAP NOC at 877-843-4662 and reference ticket CASE00494964.

Thank you,
INAP Support

Posted Jan 19, 2022 - 11:29 CST

This incident affected: Bare Metal and Dedicated Cloud Services (Atlanta, Dallas, New Jersey, Phoenix).