Singleholp DNS Resolvers.

Incident Report for HorizonIQ

Resolved

This incident has been resolved.

Posted Jul 30, 2021 - 13:20 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 30, 2021 - 12:29 CDT

Update

We are continuing to work on a fix for this issue.

Posted Jul 30, 2021 - 12:24 CDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 30, 2021 - 12:22 CDT

Investigating

We are investigating a problem with our DNS resolution servers which appear to be causing intermittent latency or timeouts to customer servers when running DNS queries.

Please contact our support department if you are experiencing these issues. We apologize for the inconvenience.

Posted Jul 30, 2021 - 11:59 CDT

This incident affected: Virtual Cloud Platforms (Chicago - Virtual Private Cloud, Chicago - Public Cloud, Phoenix - Virtual Private Cloud, Phoenix - Public Cloud, New Jersey - Virtual Private Cloud).