CHG1, CHG4 Network Outage

Incident Report for HorizonIQ

Resolved

This incident has been resolved.

Posted Jul 01, 2022 - 01:23 CDT

Monitoring

The carrier has repaired some fiber services to bring connectivity back to the CHG1 and CHG004 Data Centers. Maintenance activity continues to restore full redundancy to the sites.

Posted Jul 01, 2022 - 00:49 CDT

Update

We have received information from the carrier that the ETTR is 01:00 CDT.

Posted Jul 01, 2022 - 00:21 CDT

Identified

Hello,
The INAP network at CHG1 933 W Grand, and CHG004 at 1905 Lunt Ave, have been impacted by an emergency carrier maintenance. We are escalating with the carrier to restore services. We apologize for the ongoing impact and are working diligent to restore customer services.

CASE00662548

Regards,
INAP Support

Posted Jun 30, 2022 - 22:19 CDT

This incident affected: Bare Metal and Dedicated Cloud Services (Chicago).