Cabinet Outage in [Chi-3] [cr130.101.14.26]

Incident Report for HorizonIQ

Resolved

All servers and devices in the affected cabinet are once again fully powered. At this time we consider this issue resolved.

Posted Dec 02, 2021 - 18:28 CST

Monitoring

We've identified the issue as a faulty power distribution unit in the affected cabinet. The unit has been replaced and we are currently working to restore power to the affected servers.

Posted Dec 02, 2021 - 18:19 CST

Investigating

We're currently analyzing a possible Private Network outage with servers located in this cabinet. We will post more information regarding specifics shortly.

Thank you for your patience in this matter.

Posted Dec 02, 2021 - 18:01 CST

This incident affected: Bare Metal and Dedicated Cloud Services (Chicago).