Cabinet Outage in [CHI3] [cr130.101.11.23]

Incident Report for HorizonIQ

Resolved

All servers and devices in the affected cabinet are once again fully powered. At this time we consider this issue resolved.

Posted May 04, 2020 - 17:35 CDT

Identified

We've identified the issue as a faulty power distribution unit in the affected cabinet. The unit has been replaced and we are currently working to restore power to the affected servers.

Posted May 04, 2020 - 17:27 CDT

Investigating

We're currently analyzing a possible outage with servers located in this cabinet. We will post more information regarding specifics and an Estimated Time to Repair (ETR) shortly.

Thank you for your patience in this matter.

Posted May 04, 2020 - 17:07 CDT

This incident affected: Bare Metal and Dedicated Cloud Services (Chicago).