Chicago/Phoenix Inter-connect Outage

Incident Report for HorizonIQ

Resolved

This incident has been resolved.

Posted Jan 10, 2023 - 14:38 CST

Monitoring

We've implemented a solution and service should now be fully functional. We'll continue to monitor closely.

Posted Jan 09, 2023 - 16:42 CST

Identified

We've identified the issue as an outage on our upstream provider's network. We're working with them to gather more detail. This outage has caused issues with DNS resolution from Chicago client servers, however a workaround is now in place that should restore DNS functionality. Direct Chicago/Phoenix connectivity remains out of service.

Posted Jan 09, 2023 - 12:41 CST

Investigating

INAP has identified a problem with connectivity between the Chicago and Phoenix data centers. We are currently investigating the issue and will provide further updates as soon as possible.

Posted Jan 09, 2023 - 11:53 CST

This incident affected: Bare Metal and Dedicated Cloud Services (Chicago, Phoenix).