One fiber path has been repaired and services to Chicago have been restored. Crews continue to work to restore redundancy, and our engineering teams are monitoring closely to ensure stability to the platform.
Posted Aug 04, 2022 - 21:45 CDT
Our network provider has identified a complex multiple-path fiber failure out of Franklin Park. Crews have been dispatched to several locations to continue troubleshooting and implement a fix to restore services ASAP. The current ETA is 1-2 hours for partial restoration of services.
Posted Aug 04, 2022 - 20:48 CDT
We're currently investigating a full outage on our Chicago Cloud / Bare Metal platform. Engineers are investigating the cause.
Posted Aug 04, 2022 - 19:16 CDT
This incident affected: Data Centers - Network and Power Uptime (CHI-3), Virtual Private Cloud Infrastructure (CHI-3 Virtual Private Cloud), Public Cloud Infrastructure (CHI-3 Public Cloud), and Cloud Services (SingleHop API, AI Infrastructure, CHI-3 Veeam Cloud Connect, CHI-3 Zerto DRaaS).