Chicago Platform Outage
Incident Report for INAP
Resolved
This incident has been resolved.
Posted Aug 05, 2022 - 01:57 CDT
Monitoring
One fiber path has been repaired and services to Chicago have been restored. Crews continue to work to restore redundancy, and our engineering teams are monitoring closely to ensure stability to the platform.
Posted Aug 04, 2022 - 21:45 CDT
Identified
Our network provider has identified a complex multiple-path fiber failure out of Franklin Park. Crews have been dispatched to several locations to continue troubleshooting and implement a fix to restore services ASAP. The current ETA is 1-2 hours for partial restoration of services.
Posted Aug 04, 2022 - 20:48 CDT
Investigating
We're currently investigating a full outage on our Chicago Cloud / Bare Metal platform. Engineers are investigating the cause.
Posted Aug 04, 2022 - 19:16 CDT
This incident affected: Public Cloud Infrastructure (CHI-3 Public Cloud), Virtual Private Cloud Infrastructure (CHI-3 Virtual Private Cloud), Data Centers - Network and Power Uptime (CHI-3), and Cloud Services (SingleHop API, AI Infrastructure, CHI-3 Veeam Cloud Connect, CHI-3 Zerto DRaaS).