Service Now Ticketing Issue
Incident Report for INAP
Resolved
This issue with Service Now has been resolved. If you have not received an update to a case you have in SNOW, please reply again to the case with your update. Our support team will be working on reaching out requesting updates where there hasn't been a response.

Sean Sardam
Senior Manager, Technical Support & Operations
O. 407-781-4942
C. 352-534-1867
E. ssardam@inap.com

This message is intended for the use of the intended recipient(s) and may contain confidential and privileged information.
Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.
Posted Sep 22, 2022 - 09:28 CDT
Update
We are continuing to investigate this issue.
Posted Sep 22, 2022 - 08:13 CDT
Investigating
We are currently investigating an issue with Service Now. Communication within cases is currently not working correctly. Our IT Team is investigating. In the meantime, for any new cases, incidents, updates, please contact Cloud Support by phone: 1 (877)843-4662. We will update this incident once new information becomes available.

Sean Sardam
Senior Manager, Technical Support & Operations
O. 407-781-4942
C. 352-534-1867
E. ssardam@inap.com

This message is intended for the use of the intended recipient(s) and may contain confidential and privileged information.
Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message
Posted Sep 22, 2022 - 08:07 CDT
This incident affected: INAP Customer Tools (Ticketing systems).