Ticketing system outage

Incident Report for HorizonIQ

Resolved

Hello,

This has been resolved. Please disregard the previous message and simply use leap.singlehop.com for all future ticket system requests.

Posted May 09, 2019 - 20:46 CDT

Update

Hello,

leap.singlehop.com is available for use at this time. Please note that leap.singlehop.net is still unreachable, so while we investigate this further, please utilize leap.singlehop.com instead to submit and reply to tickets.

Posted May 09, 2019 - 19:41 CDT

Identified

Hello,

Our ticketing system is currently unavailable. This is being reviewed and should be back online momentarily. In the meantime, please reach out to our phone support line if you require technical assistance: (866) 817-2811.

Posted May 09, 2019 - 19:05 CDT